Job Classification
Salaried
Job Type
full-time
Category
Information Technology
Location
ROCKVILLE, MD 20852 US (Primary)
Job Description
LCG is currently seeking a Junior Help Desk Specialist who will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Remediate walk-down vulnerability tickets in an effective and timely manner.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and other operational tasks
Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily
Remediate walk-down vulnerabilities on end user systems to remain in security compliance
Provide one-on-one desk-side assistance to end-users on the standard core applications
Provide end-user troubleshooting and support for client staff on network and desktop printers
Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation
Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery
MINIMUM EDUCATION & EXPERIENCE:
1-2 years equivalent work experience or in lieu College diploma or university degree in the field of computer science
Possess a strong work ethic and is a self-starter with strong customer service focus
Preferred Certifications: A , Network or MCP in current Microsoft workstation, server, and applications
Ticketing system experience preferably ServiceNow