We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES 

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service! 

QUALIFICATIONS

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Demonstrate detail orientation.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Previous experience with cash handling and balancing a cash drawer – preferred but not required.
• Previous Teller experience preferred but not required.
• Requires a high school diploma or equivalent.
• 1 year of experience in customer service preferred. 

BENEFITS & TOTAL REWARDS

LBS Financial offers our Part-time employees:

• Aflac Group Plans
• Healthiest You Teladoc Services
• Employee Assistance Program
• Accrued Time Off: Vacation and Sick
• Voluntary 401(k) and Roth(k)
• Opportunity to qualify for fully funded Pension Plan
• Rewards and Recognition Program
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• SmartDollar Financial Wellness benefit
• Nationwide Pet Insurance
• Discount entertainment, movie tickets, travel, car rentals, and much more

PAY RANGE

In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between:

$18.50 - $20.00

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note: As an Employer of Choice, LBS Financial strives to support our employees’ career growth by posting internal position openings and encouraging employees to apply for job opportunities for which they believe they are qualified. Generally, employees with less than 90 days in their current position or those on a disciplinary action within the past 6 months may not be considered for transfer into an open position. LBS Financial has the sole discretion when and under what circumstances job transfers will be permitted. The Credit Union may interview outside as well as internal candidates.