SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.
ESSENTIAL JOB FUNCTIONS:
Meet & Greet daily appointments as needed • Perform detailed write-up of customer’s concerns. • Inspect all incoming coaches for existing physical damage, and note as required, with customer’s signature. • Have customer sign liability disclosure form on all coaches coming in for service. • Obtain or write necessary estimates of needed repairs. • Handle paperwork in accordance with warranty/retail procedures. • Obtain customer credit card information for all retail repair orders, before work is started. • Maintain communications with Service Manager and customers; keep customers informed on status of repairs. • Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness. • Return all phone messages in a timely manner. • Keep all paperwork and repair orders current. • Go over all completed paperwork personally with customer upon pickup. • Assure customer receives invoiced Repair Order (RO). • Assure that all necessary documents are signed and payment arrangements made, at or before pickup. • Prepare required reports. • Pre-invoice all service repair orders and insure customer’s keys and paperwork are delivered to the cashier • Ensure all documentation is provided when required – either by manufacturers or company process • Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators • Add jobs to open repair orders as needed by advisors, techs and delivery managers. • All service coordinators are cross trained and can fill in when needed – either satellite locations or as sublet coordinators. • Attend all company required meetings and training. • Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
Valid Driver’s License issued by worked-in state and clean driving record to meet insurance requirements • Professional in appearance and conduct. • Excellent time management skills; ability to multitask and re-prioritize as needed. • Ability to resolve problems with minimal supervision/direction. • Ability to read and comprehend instructions and information. • Trainable in vehicle mechanical/technical operations. • Sales and Quality Assurance experience preferred. • Must have excellent customer service and communication skills, both verbal and written. • Ability to speak, read, write and comprehend English