ESSENTIAL JOB FUNCTIONS:

• Create Repair Orders (RO) for lot inventory repairs

• Coordinate repairs with Service Advisors

• Work with service on repair/warranty issues

• Enter Make, Model, Floor Plan, Options and costs into the master table for each unit type

• Verify confirmations for retailed units, invoices, MSO’s and MSRP’s

• Enter new PO’s and trade appraisals on used units

• Update computer with correct information after unit arrives (i.e. current options, mileage)

• Work with Tag & Title to verify, and photograph if necessary, VIN discrepancies

• Contact manufacturers that we do not represent to verify the model year of trades

• Ensure that all units requiring disclosures are flagged in the computer and tagged on the lot

• Barcode paperwork for scanning, including original and updated appraisal sheets

• Run inventory reports

• Work with Sales Support and IT to correct any inaccurate makes, models, etc. entered by Sales Support

• Assist salespeople in preparing unit specs, determining cost and retail

• Take sales manager calls and work with managers to handle sales consultant concerns

• Customer service assistance on the phone and in person for service and sales customers as requested

• Fill-in as requested for any other support area when necessary (vacations, absences, breaks, etc.)

• Return all phone calls and email inquiries in a timely manner

• Attend all company required meetings

• Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

• Excellent communication skills, both verbal and written

• Ability to multi-task and maintain composure in a fast-paced, stressful environment

• Ability to function independently and exercise sound decision making

• Ability to speak, read, write and comprehend English

EDUCATION:

• High school diploma or equivalent