SUMMARY:

This position is responsible for providing support to internal customers on parts and accessories requiring an elevated level of expertise, estimates and/or installation. The Internal Parts Specialist role is designed to increase parts and accessories sales by effectively working together with internal customers.

• Professionally assist internal customers in providing information and estimates on parts and accessories

• Be available and mobile to assist internal/external customers throughout the dealership and resort, making it a seamless experience for the customer.

• Follow up with customers in a timely manner

• Research pricing and availability of parts and billing customer for parts and accessories.

• Receive part requests and verify information.

• Verify orders and shipments, and follow through to insure quality installation.

• Maintain communication with customer and vendor source, and monitor shipping and installation of product.

• Pull parts from warehouse as needed

• Prepare required reports.

• Attend all company required meetings and training.

• Additional responsibilities as requested or required.

 QUALIFICATIONS AND EXPERIENCE:

• Previous RV/auto parts experience preferred.

• Must have excellent customer service and communication skills, both verbal and written.

• Basic Accounting skills.

• Ability to use telephone, calculator, fax machine & computer keyboard.

• Ability to speak, read, write and comprehend English

EDUCATION:

• High school diploma or equivalent