GENERAL SUMMARY OF DUTIES: Provide support to our administrative office staff, assuring a smooth departmental workflow. Responsible for performing daily tasks such as scheduling, sorting mail, answering phone and routing incoming calls, filing, copying, data entry, and other similar duties, using a computer terminal. Relieves office staff of clerical work, and minor administrative and business detail.

Responsible for scheduling 30-50 cases per day and will coordinate with several referring doctors’ offices. Be an integral part of our Front Desk Team and will be valued as a key member of our organization.

JOB DUTIES:

• Counseling patients and scheduling surgeries for multiple physicians.
• Schedule surgeries and work with primary care physicians daily to ensure each patient has their history and physicals completed prior to surgery.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certify any procedures on the schedule that require pre-authorization with insurance.
• Must be capable of multi-tasking and working with a diverse patient population.
• Provide support for all areas of the business office as we grow our services.
• Other clerical duties as needed.

Experience

• ABILITIES: • Ability to work effectively with medical staff and external agencies. • Ability to identify, analyze and solve problems. • Ability to deal courteously and professionally with internal and external customers. • Ability to provide excellent customer service. PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment. ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with significant telephone work.

• SKILLS: • Skills in gathering and reporting claim information. • Skills in solving utilization problems. • Skills in written and verbal communication and customer relations. • Experience in a medical office as a scheduler. • Fast and accurate data entry. • Service oriented, patient demeanor. • Ability to multi-task, manage time effectively, and deliver results. • Strict attention to detail. • Intermediate computer skills and knowledge of Microsoft Office.
• KNOWLEDGE (Preferred): • Knowledge of clinic policies and procedures. • Knowledge of managed care contracts and utilization. • Knowledge of computer systems, programs, and spreadsheet applications. • Knowledge of medical terminology and familiar with scheduling software.
• EDUCATION/EXPERIENCE(Preferred): • High School Diploma • 1-2 years of previous experience scheduling appointments and/or surgeries • Experience in healthcare; Knowledge of insurance and medical billing coding. • Customer Service experience 1-2 years, preferred.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help