10 Call Center Agent Jobs in Greensboro, NC
Law Firm Carolinas is Hiring a Call Center Agent Near Greensboro, NC
Job Description
Call Center Agent
Busy medium size law firm located in Greensboro is seeking a full-time call center agent for our collections department. Candidate must have collections customer service experience, ideally in a call center environment, handling inbound and outbound calls in a fast paced environment. Candidate will need to be well-versed in Microsoft’s suite of programs and data entry, able to type at least 75 wpm and be familiar with general office work including but not limited to printing, scanning, and mail machines. Candidate should be very organized, detail-oriented, and able to handle a high volume workload. Bilingual in Spanish is a plus.
This is a full-time, in office position with a comprehensive benefits package after 90 days that includes medical, dental, vision, life insurance, long-term and short-term disability coverage, and 401k match.
Call Center Agent Job Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics including the Fair Debt Collections Practices Act (FDCPA)
• Inform clients by explaining the process, answering questions, providing information and researching issues
• Collect customer information pertinent to business objectives such as name, address, demographic and financial information
• Document all conversations in our call center database in a comprehensible way
Call Center Agent Skills / Qualifications:
• Strong phone and verbal communication skills along with active listening
• Data entry skills
• People skills
• Previous experience in a collections customer service/support role
• Attention to detail
• Professionalism
• Ability to multi-task, set priorities and manage time effectively
• Adaptability to different personality types
Job Summary
Full Time
$31k-41k (estimate)
04/15/2024
04/28/2024
lawfirmcarolinas.com
CHARLOTTE, NC
25 - 50
1962
<$5M
Business Services
Related Companies
About Law Firm Carolinas
Law Firm Carolinas has 4 offices across the state, and our attorneys regularly assist clients on a wide range of legal issues, including: Contract review and negotiation Business planning and employment law All types of litigation, including disputes about contracts, employer-employee matters, personal injury, estates, and real estate Family law, including pre-marital agreements, child custody and support, and divorce (all of our domestic attorneys are Board Certified Specialists in Family Law). Estate planning and administration, including wills, trusts, and guardianships. (Andrew Brower..., who heads our firms Estates Department, assists clients statewide). All aspects of community association law (HOAs and condos) including drafting governing documents, advising on violations and dues, and resolving disputes. (Our firm is the only North Carolina law firm recognized by Best Lawyers in both Real Estate and Community Association Law.)
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The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
