California Deluxe Windows is looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

· Provide service and customer support during field visits or dispatches

· Tie workflow to schedule

· Manage all on-site installation, repair, maintenance, and test tasks

· Diagnose errors or technical problems and determine proper solution techs, we provide PPE

· Produce timely and detailed service reports

· Document processes

· Operate vehicle in a safe manner and use field automation systems

· Follow all company’s filed procedures and protocols

· Cooperate with the technical team and share information across the organization

· Comprehend customer requirements and make appropriate recommendations/briefings

· Build positive relationships with customers

Requirements

· Proven field service experience

. Valid driver's license with clean driving record

· Ability to troubleshoot, test, repair, and service technical equipment

· English literacy

· Ability to work flexible shifts and to adapt to changing work schedules

· Familiarity with mobile tools and applications

Job Type: Full-time