Description

We are searching for a new In-store coordinator to join our team who is interested in motivating, coaching, and training other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule. To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as leader. A passion for customer service and team mentoring is also a plus.

In-Store Coordinator Responsibilities:

• Act as a liaison between Management and Customer Service Advisors (CSA)

• Delegating responsibilities and supervising business operations ensuring continuous business operations and standards

• Training, motivating and coaching employees as they provide attentive, efficient 

service to customers, assessing employee performance and providing helpful 

feedback and training opportunities.

• Resolving conflicts or complaints from customers and employees.

• Monitoring store activity and ensuring it is properly provisioned and staffed.

• Analyzing information and processes and developing more effective or efficient 

processes and strategies.

• Establishing and achieving business and profit objectives.

• Maintaining a clean, tidy business, ensuring that signage and displays are 

attractive.

• Generating reports and presenting information to upper-level managers or other 

parties.

• Ensuring staff members follow company policies and procedures.

• Other duties to ensure the overall health and success of the business.

• Be on call.

• Working closely with management to lead staff.

• Organizing employee schedule.

• Overseeing retail inventory

• Maintaining stores to standards, including stocking and cleaning.

• Preparing and presenting employee reviews.

Requirements

• Must have 1 year of customer service experience or mentorship with Laundry4U.

• Must have experience de-escalating situations.

• Must be able to lift up to 50lbs.

• Must be able to stand, kneel, sit. or bend up to 8 hours per shift. (Varies by 

location)

• Ability to analyze processes and information, identify problems and trends, and 

develop effective solutions and strategies.

• Be committed and dedicated to providing exceptional service to customers and 

support to staff members.

• Sales experience is a plus.

• Interviewing experience is a plus.

• Inventory control experience is a plus.

• Experience with CCTV footage is a plus.

• Must have reliable transportation.

Education

• High school or equivalent education level.

Skills

• Proficient with technology.
• Basic understanding of Microsoft Word.
• Effective communication skills with upper-level management and store level employees.
• Efficient problem-solving skills.
• Efficient time-management skills.
• Interpersonal skills.

Benefits

 • PTO after meeting 90-day introductory period 

• 90-day performance review

 • Annual performance review 

Schedule

• Day shift- Required
• Night shift-Required
• Holidays-Required
• Monday to Friday availability- Required
• On call-Required
• Weekend availability-Required