Work Shift: 6:00 AM – 2:00 PM EST Tuesday – Friday 

Are you ready to be the calm in the storm? LaunchTech is seeking a dynamic, organized, and resilient individual to join our crew as an Emergency Services Dispatch Supervisor. If you thrive in fast-paced environments, possess exceptional leadership skills, and have a passion for ensuring the safety and well-being of your community, then this role is tailor-made for you!

What Will You Do?

In this role, you will support the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. 

Lead Key Responsibilities:

Overseeing the operations of our emergency services dispatch team, ensuring efficient and effective response to emergency calls and dispatching appropriate personnel. You will lead a team of dispatchers, providing guidance, support, and training to ensure high-quality service delivery. Your performance will be assessed through hands-on experience during emergency scenarios and by reviewing work conducted alongside government employees.

• Supervisory Excellence: Lead and mentor a team of emergency dispatchers, providing guidance, support, and training to ensure optimal performance during high-pressure situations
• Operational Oversight: Oversee the day-to-day operations of the dispatch center, ensuring efficient allocation of resources, adherence to protocols, and timely response to emergencies
• Resource Management: Manage staffing schedules, equipment maintenance, and inventory to ensure seamless operations and readiness to respond to emergencies at any given moment
• Quality Assurance: Implement quality control measures to ensure accuracy, efficiency, and compliance with established procedures and regulations
• Collaborative Coordination: Foster strong relationships with government employees, emergency response agencies, law enforcement, fire departments, and medical personnel to facilitate effective communication and coordination during emergencies
• Ensure accurate maintenance of daily timekeeping entered by employees
• Participate in recruitment, hiring, and onboarding of new call center staff as needed
• Perform other duties and responsibilities as assigned by management