Job Description

Title: EVENT COORDINATOR

Reports to: GENERAL MANAGER

Summary of Position:

Provide friendly, responsive service to create an exceptional entertainment experience for our customers. An Event Coordinator’s attitude greatly affects how Launch Trampoline Park as a whole is perceived. As Event Coordinator, you will oversee the function of all birthday parties & group events. You have seven main functions, servicing birthday parties and group events, verifying waivers, checking groups & parties in and out, preparing jumpers, upselling café items and party add-ons, and adhering to a strict timing schedule.

Duties & Responsibilities:

Event Coordinator Duties:

▪ Resolve customer complaints

▪ Page for management assistance when needed/ necessary

▪ Act as communicator between floor staff and management

▪ Complete Incident Reports for Birthday Party Area when needed / necessary

▪ Assist in training new party hosts

▪ Receive prepared break schedule from Assistant Manager

▪ Break party hosts when needed / necessary

▪ Receive & Review party schedule, host schedule and all customer comment cards

▪ Report any staffing shortages to management immediately & assist in filling if possible

▪ Support all birthday party hosts; offering party advice, set up & clean up assistance, running food & beverages to and from café & any other functions needed

▪ Report any product shortages to management

▪ Report / Log any customer complaints & feedback in appropriate place

▪ Ensure that all parties & group events have paid in full & completed their Customer

Comment card before leaving the facility

▪ Coordinate with court monitors to set up private Dodgeball & AirTrack games.

▪ Coordinate with Management for Joey appearances

▪ Report problems with cash registers, customers or facility to head cashier or manager on duty.

▪ Responsible for accurate cash and till management for their drawer.

▪ Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift.

▪ Receive payment by cash, credit cards, vouchers, or gift cards.

Birthday Party Host Duties:

▪ Assist customers with waiver completion.

▪ Verify new customer waivers.

▪ Prepare customer for jumping to include wristbands and footwear (if applicable).

▪ Explain all trampoline safety rules to jumpers prior to party jumping.

▪ Responsible for setting up, cleaning up, and maintaining party tables.

▪ Adhere to strict party timing schedule.

▪ Serve food, beverages, and cake to party guests.

▪ Ensure there is adequate space/seating for all party guests.

▪ Ensure each party receives everything included in package.

▪ Provide an exceptional birthday experience to birthday guest of honor and all parents and guests.

▪ Keep workstation area clean and organized.

▪ Monitor, clean and organize party zone and café seating areas as needed.

▪ Restock any and all party supplies and party add-ons as needed.

▪ Monitor marketing flyer stocks and replenish as needed.

▪ Promote additional sales of party add-ons and merchandise.

▪ Ensure that all trash and debris are cleared from party zone.

▪ Ensure that all chairs, tables and tablecloths are evenly aligned and tidy.

▪ Ensure all party gifts and belongings have left with the party guest of honor, otherwise, contact party parents when time allows.

▪ Address thank you note to birthday guest of honor after party has concluded.

▪ Complete opening and closing duties.

▪ Performs his or her job in a friendly, courteous manner at all times.

▪ Performs other related duties as assigned by the Supervisor or Manger.

Qualifications:
▪ Willingness to be a Team Player and Hard Worker.

▪ Prior experience as a waitress or party host is preferred but not necessary.

▪ Must be able to communicate clearly with managers but especially with customers.

▪ Be able to reach, bend, stoop and frequently lift up to 25 pounds.

▪ Be able to work in a standing position for long periods of time (up to 10 hours).

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Events management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person