Overview:

We are seeking a highly skilled and experienced professional to join our team as the Director of AV Managed Services. The successful candidate will be responsible for overseeing the day-to-day operations of our AV technology services, with a focus on command and control environments. The ideal candidate will bring a strategic mindset, strong leadership capabilities, and a deep understanding of audiovisual technologies.

Key Responsibilities:

• Leadership and Strategic Planning:
• Provide visionary leadership for the AV Managed Services team, setting strategic goals and objectives.
• Develop and implement plans to expand and enhance AV service offerings.
• Command & Control Expertise:
• Leverage expertise in command and control environments to design, implement, and manage AV solutions tailored to specific operational needs.
• Ensure seamless integration of AV technologies in mission-critical settings.
• Day-to-Day Operations:
• Oversee the daily operations of AV Managed Services, including monitoring and maintaining AV systems, troubleshooting issues, and ensuring optimal performance.
• Collaborate with technical teams to address and resolve technical challenges promptly.
• Client Relationship Management:
• Build and maintain strong relationships with clients, understanding their unique AV requirements and providing tailored solutions.
• Act as the main point of contact for clients, addressing concerns and ensuring high levels of satisfaction.
• Team Management:
• Lead and mentor the AV Managed Services team, providing guidance and support.
• Foster a collaborative and innovative team culture to drive excellence in service delivery.
• Quality Control:
• Establish and enforce quality control measures to ensure the highest standards in AV service delivery.
• Conduct regular audits and assessments to identify areas for improvement.
• Technology Integration:
• Stay abreast of the latest AV technologies and industry trends, evaluating their applicability to enhance service offerings.
• Collaborate with technology vendors to explore and integrate cutting-edge solutions.
• Budget Management:
• Work closely with finance and operations teams to develop and manage budgets for AV Managed Services.
• Monitor expenses and ensure efficient resource allocation.