Salary: $70,000 - 100,000/year
As the AV Field Service Engineer, you will be responsible for troubleshooting, defining, escalating, and resolving audio, video, and control system problems for our support clients and at our customer’s facilities. A strong background in electronics, computers, and audiovisual industry best practices is required.

Job Responsibilites include:

• Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
• Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
• Retrieve and load control system code and troubleshoot control systems
• Repair connectors, cables, and other system components
• De-install/install system components, devices, and equipment
• Provide detailed status ( of system repair and follow up on unresolved issues
• Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
• Provide system training to the owner or client when required
• Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
• Act as primiary trainer and mentor for Service Technician new hires and trainees when needed
• Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
• Attend training classes and maintain certifications as required by management
• Following safety standards as required by OSHA and management

Qualifications and Requirements:

• Associate degree or equivalent experience. A Bachelor’s degree is preferred
• 2 years’ previous experience providing technical AV/IT and/or field engineering support
• Proficiency using Windows and Apple software
• Must have the ability and technical knowledge to set up and color balance video displays
• Advanced proficiency with numerous AV manufacturers such as AMX, Crestron, Extron, QSC, and others
• Must have proficiency with Crestron, Extron and AMX programming languages, and a working knowledge of Python, HTML, C#Pro, or similar types of programming languages, and digital communication protocols such as IP, RS232, RS485, and all forms of USB