This position offers a bonus commensurate with your role and level of experience, as it is in the final year of the period of performance.

JOB SUMMARY

Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program.

Eligibility / Clearance Requirements

• Clearance Preference
• CBP Full BI - 1st priority
• Any DHS badge DoD Top Secret - 2nd choice
• Must currently hold legal authorization to work for any employer in the United States. Currently, LATCH is not in a position to sponsor or assume sponsorship of employment visas.

RESPONSIBILITIES AND DUTIES

Job responsibilities and duties will include, but are not limited to, the following:

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.
• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
• Assist in the identification and mitigation of potential risks and issues associated with changes.
• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

REQUIRED QUALIFICATIONS AND SKILLS

The selected candidate must have the following qualifications and skills:

• Strong understanding of change management principles, methodologies, and best practices.
• Familiarity with ServiceNow or other change management tools.
• Excellent organizational skills with great attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple change requests simultaneously.

DESIRED QUALIFICATIONS AND SKILLS

It is desirable that the candidate has the following qualifications and skills:

• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

REQUIRED EXPERIENCE

• 4 years’ experience in change management coordination or a related role.

EXPERIENCE LEVEL

• [Number of Years] Years

EDUCATION

• Bachelor's degree in computer science, information systems, or a related field.

Job Type: Full-time

Pay: $145,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you aware that a cash bonus is offered for this position because it is the final year of the contract with CBP? The work is being recompeted.
• Preferred: Do you have a current DHS CBP Full Background Investigation (BI)?
• Secondary: Do you have a current Top Secret clearance and active DHS badge position?

Ability to Commute:

• Ashburn, VA (Required)

Work Location: In person