1 customer care advocate Job in lockport, il
The LaSalle Network is Hiring a Customer Care Advocate Near Lockport, IL
Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products?
If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL.
This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities :
- Answer routine customer inquiries (calls and cases) regarding products, price quotes and availability
- Process and enter large volumes of customer orders and sample order requests in the system
- Answer phones, chats and cases to create orders and problem solve
- Respond to customer follow up from phone calls, chats and cases
- Manage held order workbench for orders created
- Review and manage PO entry in Salesforce
- Effectively resolve and respond to open Salesforce cases
- Track orders for shipment
- Send invoice copies
- Process catalog requests and requests to be removed
- Perform other duties as requested to support the business
Customer Service Representative Requirements :
- High School diploma or GED required
- 2 years of previous experience in a fast-paced, high-volume call center environment
- Strong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systems
- Previous order entry experience
- Ability to work independently to solve problems and deescalate customer issues and complaints
- Ability to prioritize multiple tasks
- Interpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
Job Summary
Full Time
$37k-47k (estimate)
04/24/2024
06/21/2024
The job skills required for Customer Care Advocate include Customer Service, Call Center, Written Communication, Computer Systems, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Advocate positions, which can be used as a reference in future career path planning. As a Customer Care Advocate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Advocate. You can explore the career advancement for a Customer Care Advocate below and select your interested title to get hiring information.
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