3 Patient Experience Coordinator Jobs in Hialeah, FL
Larkin Community Hospital is Hiring a Patient Experience Coordinator Near Hialeah, FL
Duties/Responsibilities
- Serves as an internal consultant to organizational leaders and departments to improve patient satisfaction and the patient experience
- Is well versed in patient satisfaction measurement, statistical analysis, process improvement, survey administration, CMS regulations, national best practices and other topics related to patient satisfaction
- Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to operational leaders to improve performance
- In conjunction with operational leaders, develops short and long term goals and action plans for improving the patient experience
- Works with Administration, Human Resources, units and service lines to develop local and organization wide service excellence programs to improve patient satisfaction
- Listens to complaint and attempts to resolve the matter in a timely manner.
- Discusses complaints with supervisors and managers who see a problem developing, offering suggestions to resolve the potential complaint at an early stage. Works with supervisors and managers to modify hospital practices that cause repeated complaints.
- Reports unresolved complaints to appropriate department and hospital director when the situation cannot be resolved amicably.
- Reports statistical results of Patient Experience efforts through presentations at quarterly meetings of the hospital's board of directors.
- Strong empathy for persons with problems; excellent counseling and problem-solving skills.
- Ability to defend families, and a willingness to take firm positions with management when there is resistance to criticism and changes in policy.
- Ability to deal effectively with external parties such as the press, members of the board of directors, labor officials, and public representatives.
- Excellent communication skills, both written and oral
- Strong computer skills in Microsoft Excel, Word and PowerPoint
- Ability to analyze and interpret patient satisfaction and other organizational performance data
- Minimum three (3) years of experience in patient satisfaction, patient relations, process improvement, customer service or other related field preferred.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Summary
Full Time
Hospital
$74k-101k (estimate)
11/03/2023
07/04/2024
larkinhospital.com
HIALEAH, FL
1,000 - 3,000
1967
Private
OAKLEY G SMITH
$200M - $500M
Hospital
Related Companies
About Larkin Community Hospital
Larkin Community Hospital is a general medical and surgical teaching hospital that provides healthcare services.
The job skills required for Patient Experience Coordinator include Customer Service, Communication Skills, Problem Solving, Patient Satisfaction, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Coordinator positions, which can be used as a reference in future career path planning. As a Patient Experience Coordinator, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Coordinator. You can explore the career advancement for a Patient Experience Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Coordinator job description and responsibilities
A patient experience coordinator helps to satisfy a full range of patient needs.
03/06/2022: Fort Myers, FL
Patient experience coordinators spend time communicating directly with patients and their care providers.
02/08/2022: Laramie, WY
A patient experience coordinator helps to enroll and monitor patients on clinical tests and has direct responsibility for a patient's care.
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A patient experience coordinator helps track the patient’s health and plans the daycare.
02/06/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Coordinator jobs
Gain work experience as a registered nurse (at least one year) before applying as a patient experience coordinator.
03/29/2022: Shreveport, LA
Get proper certification to be a patient experience coordinator.
03/22/2022: Chillicothe, OH
Patient complaints can be uncomfortable and frustrating, but try to stay positive.
03/10/2022: Rochester, MN
View complaints as an opportunity to learn and build upon that to provide an amazing patient experience.
03/26/2022: Portsmouth, OH
Step 3: View the best colleges and universities for Patient Experience Coordinator.
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