418 Crossroads Loop Laredo, TX 78045

MOTORCYCLE SERVICE TECHNICIAN

Excellent Pay Plan!
Fun Work Environment Great Benefits!

At Laredo Harley-Davidson employees are treated with respect and appreciation and are offered competitive wages and generous discounts on select merchandise. The dealership also provides a safe and productive work environment that allows employees to learn and develop their skills while at the same time having fun. With its commitment to top-notch customer service, Laredo Harley-Davidson is an excellent place to join a team of passionate professionals dedicated to providing an outstanding experience.
Laredo Harley-Davidson is looking for a dedicated, career-minded Motorcycle Service Technician who understands the motorcycle business and works well with people. Our dealership group is a fantastic business opportunity for those who seek future Management growth within the company, as well. Join our team and help us continue to give our customers the best possible experience.

We offer:

• Excellent pay plan!
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Employee discounts
• 401(k) retirement plan with match... we invest in our team!
• We are a growing organization with room for advancement!
• Closed Sundays and Mondays, 5-day work week
• We offer training paid by the dealership through Harley-Davidson University!

Major Duties and Responsibilities:

Service Department Operations:

• Provide prompt, dependable, high quality, vehicle service to (internal & external) Guests.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with Guests, test riding, or any other issue which will help ensure Guest satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that Guest may be contacted and notified of the delay.
• After the job is finished, ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
• Other duties as assigned

Guest Service:

• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Keep Guests’ vehicle cleaner than when it was dropped off.

Commitment, Qualifications and Requirements:

• Treat all employees and Guests fairly, courteously, and with dignity.
• Model superior Guest service behavior for all interactions with Guests and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Valid driver’s license with motorcycle endorsement
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within the agreed timeframe. A list of required tools will be provided.
• Resume must be uploaded, and an online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.