Customer Survey Administrator -

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

Our quality department is looking to add another Customer Survey Reporting Administrator to assist with creating a great experience for our customer base. Feedback from our customers is vital to the success of Lanter and you can be a part of this by helping us get feedback from our customer base. You will be taking calls and interacting with customers, documenting their feedback, and putting together metric reports for the department. The success of this survey program is key to enhancing the overall Customer Experience within Lanter Delivery Systems.

Responsibilities

• Perform Calls Daily to Dealers to get answers to 6-7 questions along with Specific Dealer Comments
• Research Microsoft Dynamics for dealer issues to review; provide feedback
• Ability to listen to dealers provide good and bad feedback and document accordingly
• Detail oriented - provide specific details on results for Operations to Follow Up On
• Ability to stay on task and finish schedule
• Data entry into CRM, Excel
• Work with Customers and Account Management on providing Customer reports internally/externally
• Utilize Power BI for reporting along with Excel
• Great communication Skills
• Don't give up attitude - ability to continue to reach out to dealers in order to get a high response %
• Communication of Results to the Field
• Ability to follow up with Operations on Issues, Root Cause and Counter Measures accountability
• Provide Results to AM and Customers
• Provide Trend Graphs of Results by Customers, FXD, Districts to all Stakeholders
• Review Data for reports for accuracy and provide feedback to Operations and Account Managers

Requirements

• Customer Service Experience
• High attention to detail
• Excellent communication, both written and verbal
• Organizational skills
• Basic computer literacy required with exp in Excel and MS Office

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.