Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.
The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect past due amounts on assigned customer accounts
• Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
• Identify accounts needing to progress to the next level of collections
• Assisting customers with invoices, statements, and reconciliations for assigned branch locations
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
• Other duties as assigned.

Qualifications:

• Strong problem solving/decision-making skills.
• Strong customer focus.
• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Communication Proficiency
• Basic proficiency with Excel and Word
• A satisfactory credit check

Work Environment:
This job operates in a professional, office environment.
Physical Demands:
This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.
Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.
Travel:
There is some travel associated with this role.
Education and Experience Requirements:

• High school diploma.
• 2 years related experience
• Bachelor's degree is a plus, but not required

A career with Lansing Building Products offers:

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: Great Place to Work Certified every year since 2019
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement, CDL Reimbursement Program & Training Program

Other Added Benefits:

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.
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