Langhorne Surgical Center is a multi-specialty surgical center that gives convenient access to patients for quality and affordable surgical procedures in Langhorne, PA.

We have board-certified surgeons that are specialized in pain management, urology, and ophthalmology.

Essential Duties :

Under the general supervision of the Online Chat Representative is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes;

patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities :

• Maintains open communication with patients / clients and referral sources
• Responds to patient / client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities : copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of Langhorne Surgical Center company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Understand and adheres to all of Langhorne Surgical Center company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times
• Fundamental Computer Skills
Benefits :
• Medical
• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K

Perks :

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Last updated : 2024-04-22