1 HVAC / Electrical Dispatcher Job in Pheonix, AZ

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HVAC / Electrical Dispatcher

Lane Valente Industries

Pheonix, AZ | Full Time

$44k-58k (estimate)

1 Month Ago

HVAC / Electrical Dispatcher

$44k-58k (estimate)

Full Time | Building Construction 1 Month Ago

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Lane Valente Industries is Hiring a HVAC / Electrical Dispatcher Near Pheonix, AZ

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.CURRENT OPPORTUNITY: HVAC / ELECTRICAL DISPATCHERJOB TYPE: Full-time
SALARY RANGE: $18 - $21 / HourlyJOB RESPONSIBILITIES:In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

Primary responsibility is customer service.
Communicates with customers to determine their needs.
Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
Receives check-in call from the service technicians and informs workers of the next job to respond to.
Supports service technicians.
Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
Maintains dispatching board to ensure maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Notify answering service of the schedule and numbers to call in case of emergency.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.

JOB REQUIREMENTS:Requirements needed in order to be considered for this position:

Requires a high school diploma...additional education a plus.
Previous dispatching/customer service experience.
Experience and utilizing judgment to plan and accomplish goals.
Follow up and follow through with technicians and customers to help maintain good customer relationships.
Ideal candidates will have the following customer service-related skills:
- A professional and courteous telephone manner.
- Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
- Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:

Medical Insurance
Dental Insurance
Paid Vacations
401(k) retirement plan with generous company match

Job Summary

JOB TYPE

Full Time

INDUSTRY

Building Construction

SALARY

$44k-58k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

04/22/2024

WEBSITE

lviusa.com

HEADQUARTERS

SMITHTOWN, NY

SIZE

200 - 500

FOUNDED

1989

CEO

GEORGE LANE

REVENUE

$50M - $200M

INDUSTRY

Building Construction

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About Lane Valente Industries

Lane Valente Industries offers a broad range of solutions that help multi-site organizations reduce costs through energy reduction, facility maintenance and value engineering. Our solutions have saved our customers up to 38% when reducing both energy & maintenance costs combined.