Job Description: Business Administrator
Reports to: Director of Business and Finance
Position Type: Full time

Locations: Plymouth, Sandwich & Bourne

Summary:
The Business Administrator is the first point of contact for our patients. Patients must be warmly greeted with kindness and poise. This person needs to have the ability to multi-task, be organized, detail oriented and dependable. Job duties include, but are not limited to, patient check in & out, answering phones, scheduling appointments, verifying insurance eligibility, collecting payments for services rendered, calling in prescriptions, keeping patient files updated, and confirming appointments.

Responsibilities:
Maintain a high level of customer service
Greet and check patients into WinOMS when they arrive
Make sure patient charts are complete, updated and accurate
Register new patients according to office protocol
Prepare patient charts with registration and appropriate procedure packet
Check patient cancelation list to fill schedule
Answer and manage incoming phone calls
Schedule patient appointments
Confirm upcoming appointments and log confirmation progress
Work with Billing Coordinator to process patient payments
Verify insurance coverage
Submit treatment plans for predetermination of benefits
Help to manage office email and triage referral/x-rays
Handle patient inquiries about dental treatments
Perform opening and closing duties as directed
Maintain a clean and organized office and waiting area
Print and review End of Day report for accuracy
Check patients out according to treatment plan and schedule any necessary follow up visits
Collect money due
Call unbooked referred new patents to schedule appointments
Additional or different duties may be assigned occasionally at employer’s discretion.

Required Skills:
Excellent organizational and interpersonal skills
Strong written and oral communication skills
Demonstrated team player with a positive attitude at all times
Must be able willing to receive constructive criticism

We provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Work Location: In person