Assistant Manager Overview
Embraces our diverse, inclusive culture leading all activities related to providing exceptional associate and client engagement.
Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation.
Operates as the Manager on Duty in the absence of another Manager.
Lives Company Leadership Principles:
We Value Our People
Leads with a high degree of integrity and demonstrates care for all associates
Supports all aspects of talent management to include Recruiting, Hiring, Training, Development, Performance Management, Recognition, Retention, and Succession Planning
Assists in filling positions with qualified talent; develops internal bench strength
Supports a personalized onboarding experience that positions associate for excellence in role and career progression
Partners with SM on self-development goals.
Sets clear objectives; holds self and associates accountable to goals and builds a team that consistently demonstrates Lane Selling; models behaviors
Utilizes continuous coaching to maximize abilities of all associates; encourages growth; rewards and recognizes achievement to drive retention and engagement
Shares information and communicates clearly; fosters dialogue around solutions and continuous learning
Assists in addressing conflict in a timely and appropriate manner
Ensures compliance with company policies and procedures and applicable laws at all times
We Love Our Customer
Represents Lane Bryant by adhering to “Dress Your Best” guidelines; articulates current trends in every client interaction
Educates associates on marketing initiatives, lifestyle concepts, and product knowledge
Creates a culture that inspires and empowers team to consistently exceed client expectations
Ensures business is driven by each segment with the Roles Leader program
Leads and directs execution of tasks; drives a high level of productivity
Models and coaches Lane Selling behaviors to drive store performance
Adjusts schedules to flex to the needs of the business and optimize store payroll
Resolves customer concerns quickly and effectively and empowers team to do the same
We Win As A Team
Fosters a culture that embraces diversity in thought, background, and experience
Demonstrates transparency; influences in a courageous and respectful way to drive strategy and results
Ensures all communications are shared with appropriate audience
Creates and supports a culture that values how work is done as much as the outcome
Reports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the business
All other duties as assigned by Store, District, or Regional Leaders
We Take Action and Own Our Results
Drives operational excellence; leads by example and sets the standard for a high performing culture
Using Brand Guide, supports visual updates and maintains visual merchandising standards
Partners with Store Manager to recognize opportunity; adjusts strategy to align with business demands
Prioritizes and controls workload through successful planning and delegation
Manages controllable expenses
Complies with Asset Protection policies and practices; promotes health and safety within store
We Innovate and Learn Fast
Pushes for innovative solutions that bring originality to the organization
Embraces change; leads teams with a sense of urgency and agility
Sets strategies for team that promote a test and learn culture
Initiates continuous product movement based on Brand directives, client profile, and store sales
Creates an environment that promotes taking risk and out-of-the-box thinking
Qualifications
Strong communication, supervisory and customer service skills
6 months – 1 year specialty retail experience; selling environment preferred
Prior management experience preferred
Technology proficient and strong business acumen
Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Must be able to read, write and communicate in English; other languages desirable
High school diploma (or equivalent) required
Position requires associates to:
Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces
Frequently operate computerized register system
Respond in person to occasional, unscheduled store banking requirements and store alarms
Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available
Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladder
Constantly interact with and assist coworkers and clients and other members of the public