Lane & Associates Family Dentistry is hiring for an experienced Treatment Coordinator to join our top-notch, fun-loving team at the Fuquay Varina office! We offer:

• Competitive pay!
• Performance bonuses
• Insurance Coverage plans (Medical, Vision, Life, Disability, Dental)
• 401K Plan
• Paid time off and paid holidays
• Half Day Fridays
• Employee discounts at major retail stores
• Volunteer opportunities
• Birthday & Work Anniversary Surprises sent directly from the owners
• Company social events & fun social media campaigns throughout the year
• and so much more!

Lane & Associates provides 5-Star patient care and service in a family friendly atmosphere. See why working at Lane & Associates Family Dentistry will make you smile!

Overall Responsibility:

The Treatment Coordinator is an essential role on our administrative staff. They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call to check-in and through check-out. Utilizing resources through Dolphin and applying exceptional patient care techniques, they will take responsibility for the entire patient base and works towards having no patients with incomplete treatment.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing a multi-line phone system
• Schedule/Reschedule patient appointments
• Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
• Gather all patient’s personal/insurance information and update current information on file.
• Confirm and document patient appointments
• Enforces the company’s financial policy by collecting and entering payment transactions accurately.
• Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
• Enters transactions and posts payment at time of patient check-out.
• Review Treatment Plans with patients
• Verifies insurance coverage and eligibility and updates information into Denticon accurately
• Maintaining electronic records privately for patients by scanning/sorting properly
• Maintain office lobby/waiting room cleanliness
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years’ experience in dental office setting
• Denticon experience is a plus
• Ability to lift 15-20 lbs.
• If hired for the position, travel is required for the paid Treatment Coordinator Training Class for a week in Garner, NC

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• If hired for this position, will you be able to attend a 4 day training class in Garner,NC?

Experience:

• dental treatment coordinator: 1 year (Required)

Ability to Commute:

• Fuquay-Varina, NC 27526 (Required)

Ability to Relocate:

• Fuquay-Varina, NC 27526: Relocate before starting work (Required)

Work Location: In person