At Lane & Associates Family Dentistry, we love to make you smile! Our NC Oral Surgery Orthodontics office is currently seeking an experienced Treatment Coordinator to join our top notch, fun loving team at our Durham Miami office! We offer:

• Competitive pay!
• Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more!)
• 401K employer plan after 90 days!
• Quarterly Performance Bonus potential!
• Paid Time Off & Paid Holidays!
• Half Day Fridays!
• Volunteer opportunities with our Smile Squad to redeem points for awesome prizes!
• Company social events & social media campaigns throughout the year!
• Birthday and work anniversary surprises sent directly from the owners!
• Employee discounts program at major retailers!
• and so much more!

Overall Responsibility:

The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Managing telephone calls, controlling, and scheduling patient appointments including gathering patient’s insurance information and updating current info.
• Confirming and documenting patient appointments.
• Ensuring the next day’s schedule is filled for the doctor, utilizing various reports.
• Reinforces the financial policy of the office and ensures payments are current.
• Checking in patients utilizing dental software and ensuring proper paperwork given and filled out by patients.
• Enters transactions and posts payment at time of patient check-out. Offices with Oral Surgeons collect surgery patient’s payments at check-in.
• Verifies insurance coverage and eligibility and updates info in our systems.
• Maintaining electronic records for patients (scanning and sorting documents)
• Shares maintenance duties and keeps workspace neat and clean.
• Other duties as assigned.

Skills & Attributes:

• Excellent planning, analytical, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 1-2 years’ experience in a dental office setting
• Oral Surgery, Peds, and/or Orthodontic experience is a plus!
• Ability to lift 15-20 lbs.
• Hours of operation : Monday - Thursday : 8AM -5PM, Friday: 8AM-2PM

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Application Question(s):

• Have you ever been employed with Lane & Associates Family Dentistry or NC Oral Surgery Orthodontics? Yes or No. If yes, what was the reason for leaving the company?

Experience:

• Dental Treatment Coordinator: 1 year (Required)
• Orthodontic, Peds, and/or Oral Surgery: 1 year (Preferred)

Ability to Commute:

• Durham, NC 27703 (Required)

Ability to Relocate:

• Durham, NC 27703: Relocate before starting work (Required)

Work Location: In person