Description

Job Summary:

Responsible for cleaning and maintaining apartments, offices, common areas of the buildings and outside grounds. Tasks include, but are not limited to, picking up and disposing of litter and trash, dusting, washing or wiping furniture and windows, cleaning bathrooms, vacuuming carpets, and mopping hard floor surfaces. Some light maintenance duties will also be required, as necessary.

Duties and Responsibilities:

Physical Operation

· Maintain leasing and management offices, community room, all public and common areas in a clean, neat, attractive condition.

· Maintain exterior of buildings in clean condition; report problems to Maintenance Supervisor.

· Perform all work necessary to bring and maintain vacated units to rent-ready condition in a timely manner.

· Remove trash from compactor or designated areas daily or when scheduled.

· Assist in mandatory snow removal, as needed.

Administrative

· Report problems or unusual situations to the Community Manager/Maintenance Supervisor.

· Follow guidelines for the proper use of all safety gear and basic first aid; remain in compliance with safety policies and procedures.

· Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos, and other means of communication.

· Attend scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.

· Be observant for and resolve or report any problem which could be a hazard or potentially dangerous for residents, staff, guests, and the public including the condition of fencing, lighting, trip hazards, and security.

Resident Retention

· Follow rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.

· Maintain a professional work atmosphere at all times to ensure all residents and prospective residents feel welcome.

· Maintain a positive customer service attitude; be professional, pleasant, and responsive to residents, prospective residents, vendors, and contractors.

Compliance

Conduct all business in accordance with regulations of federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing.

Perform other duties as assigned.

Requirements

· Must have physical and manual dexterity skills and the ability to operate vacuum cleaners, carpet shampoo machine, water extraction or other cleaning equipment, and use cleaning solutions as directed.

· Must have excellent communication, interpersonal, customer service, organizational and time management skills.

· Must be able to manage a flexible schedule including overtime.

Must be able to walk, move and transport up to 100 lb. loads, bend, stoop, climb stairs, access and work in confined spaces as well as at heights in excess of 20 feet and have the mobility required to use ladders.