PABX Attendant 

The PBX attendant provides telephone services for incoming and outgoing calls while delivering the highest level of service and courtesy. 

• Handle all incoming and outgoing calls in a courteous and efficient manner. 

• Provide guests with services such as wake-ups, messages, paging in Casino, long distance assistance and other special services such as screening calls, taking, inputting and giving messages. 

• Assist administration in locating other personnel, taking messages, and other miscellaneous requests. 

• To operate the ACD console and be familiar with all alarms. 

• Be able to operate the TDD machine. 

• Inform guests of functions and facilities upon request. 

• Responsible for keeping own information on personnel and departments up to date. 

• Read all posted yellows and memos. 

• Interact closely with fellow employees.
• Be able to follow the PABX policy and procedure manual.
• Perform other duties and responsibilities as requested.
• Data Entry.

QUALIFICATIONS:

SL-1 and hotel experience preferred, pleasant telephone voice, flexible in shift changing, having a clear and articulate voice.

Minimum age requirement is 18.

EDUCATION and/or EXPERIENCE:

GED High School Diploma

MATHEMATICAL SKILLS:

None

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Constantly sitting, hearing, speaking, seeing , eye-hand coordination, taking direction

• Frequently twisting, fingering, manual dexterity, typing, writing, wrist motion, reaching

• Occasionally standing, walking distances of 10 to 20 feet.

WORK ENVIRONMENT:

Work performed indoors in climate-controlled environment; confined space; working alone and with others.

What We Have To Offer:

• Multiple benefit plans to suit your needs 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.