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Guest Services Representative
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Full Time | Accommodations 4 Months Ago
Save

Landmark Hotel Group is Hiring a Guest Services Representative Near Hampton, VA

Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)
Holiday Inn Express
Full Time
$250 Signing Bonus!
At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION!
Be part of something great! JOIN OUR FAMILY where People are Paramount. #LHGWhereYouBelong
Landmark Hotel Group is seeking a Front Desk Agent / Guest Services Representative for the Holiday Inn Express Hampton located at
1813 W. Mercury Blvd, Hampton, Virginia 23666.
Core Responsibilities:
  • Maintain complete knowledge at all times of: Hotel features, room types, rates, and guest details
  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Access all functions of computer system according to established procedures and standards.
  • Promote positive guest relations to all individuals approaching the Front Desk.
  • Process all guest check-ins according to established hotel requirements.
Qualifications:
  • Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
  • Experience working in a fast-paced environment
  • Morning, Evening, Holidays, and Weekend availability is required
  • Ensures uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information; protect company assets
Wellness Benefits:
  • Medical
  • Dental
  • Vision
  • Generous Paid Time Off
  • Colonial Life Supplemental Insurance
Planning for Future:
  • 401(k) with company match
  • Manager In Training Program
  • Development Opportunities
  • Paycor's OnDemand Pay
Rewards:
  • Incentive based bonus program
  • Employee discounts
  • Discounts for friends and family
Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values.... Join Us!
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
For more information about joining the Landmark Family, please visit LHGjobs.com
Holiday Inn Express Hampton
1813 W. Mercury Blvd.
Hampton, VA 23666
757-838-8484

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$28k-36k (estimate)

POST DATE

02/12/2023

EXPIRATION DATE

07/08/2024

HEADQUARTERS

ROOSEVELT, UT

SIZE

25 - 50

FOUNDED

2013

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Show more

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The job skills required for Guest Services Representative include Guest Service, Futures, Confidentiality, Planning, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.

If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Representative job description and responsibilities

Accepts payment, makes change and presents departing guest checkout statements.

02/11/2022: Biloxi, MS

Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.

03/07/2022: Wichita Falls, TX

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/26/2022: Little Rock, AR

Verifying guest details upon arrival and allocating guest rooms.

03/17/2022: Lorain, OH

The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.

01/03/2022: Boulder, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Representative jobs

The Guest Services Representative will ensure the guests have a great experience.

01/27/2022: New York, NY

A guest service representative generally needs to have excellent communication skills.

12/31/2021: Lafayette, LA

Listen, understand and take action.

01/18/2022: Chico, CA

Measure and analyse customer feedback.

02/22/2022: Canton, OH

They also do greetings upon arrival of the guest and making them feel welcomed

02/17/2022: Santa Maria, CA

Step 3: View the best colleges and universities for Guest Services Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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