Land Title Guarantee Company is Hiring an Internal Support Processor / Data Entry Specialist Near Englewood, CO
Job Details DescriptionWhy Choose Land Title Guarantee Company?We Take Pride In What We Do and How We Do ItAt Land Title Guarantee Company, we are motivated to create a purposeful impact, ultimately delivering peace of mind for property owners. As a team, we work together to confidentially collect, interpret and distribute data, documents, and funds for the transfer of real estate assets. Overall, our mission is to continue the deep legacy of being a trusted, family-owned business that cares about the Colorado communities in which we live and work. Our supportive, respectful, and inclusive culture is grounded in the knowledge that we best serve our customers when we work as a team. With 48 locations spanning Colorado, our team of more than 600 dedicated employees are proud to work for the state’s largest, locally-owned title company. How We Take Care Of YouLand Title takes a holistic approach to care for our team by providing: Inclusive, Welcoming Culture – Everything we do is grounded in our core values of Excellence, Efficacy, Responsibility, Altruism, and Honesty. These core values guide our actions and serve as our cultural cornerstones. Meaningful Work – You will be surrounded by passionate professionals who share a deep consideration for service and excellence, always seeking to deliver a seamless experience for customers. Professional Growth – Our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. Collaborate with people committed to your success. Personal Wellness – We encourage you to live your best life by focusing on work-life balance and providing resources through our Employee Assistance Program. We have deep consideration for our collective and individual well-being. Opportunities to Serve – Our executive team regularly donates their time to professional and civic organizations that support the communities in which we work. We encourage you to give back to a cause you believe in and support. Competitive Benefits Include
Medical, dental, and vision insurance
Teledoc services
Life insurance
Traditional and Roth 401K retirement options with company match
Short-term and long-term disability
Vacation and Sick time
Land Title Paid Leave Program
10 paid holidays
Employee Assistance Program (EAP)
Educational Reimbursement and Training opportunities
Title and Closing reimbursement
What We Need From YouThis IS Processor role provides a great foundation for the Title industry and offers opportunities for growth. The IS Processor interfaces and resolves both internal and external customer issues that require knowledge of minimum job requirements in any of the following department's operational internal support processes
Internal-Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to Title
E-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documents
Water/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each bill
Aged Checks - Escheat letter process on all recording checks company-wide and monitor the post-closing follow-up email
HOA - uploading CIC or SL Docs, Verifying HOA/CIC
Interfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance ResponsibilitiesCustomer Interaction
Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty
Participate in department marketing activities which may include attending after-hours functions as requested or required
Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments
Pre-Closing
Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status
Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues
Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents
Prepare general and specialized closing documents; organize real estate and lender loan documents in the preferred order
Post Closing
Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties
Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency
Other related duties as assigned.
Success Factors
Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Education And Experience
High school diploma or equivalent required
Customer service experience is strongly preferred
Proficiency with E-mail, G Suite, Microsoft Office Suite, and Internet
Working Conditions
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Compensation
The starting salary for this role is $19.24 per hour.
In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.