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Land Title Guarantee Company is Hiring a Customer Experience Officer / Receptionist Near Breckenridge, CO
Job Details DescriptionWhy Choose Land Title Guarantee Company? We Take Pride In What We Do and How We Do ItAt Land Title Guarantee Company, we are motivated to create a purposeful impact, ultimately delivering peace of mind for property owners. As a team, we work together to confidentially collect, interpret and distribute data, documents and funds for the transfer of real estate assets. Overall, our mission is to continue the deep legacy of being a trusted, family-owned business that cares about the Colorado communities in which we live and work. Our supportive, respectful and inclusive culture is grounded in the knowledge that we best serve our customers when we work as a team. With 48 locations spanning Colorado, our team of more than 600 dedicated employees are proud to work for the state’s largest, locally owned title company. How We Take Care Of YouLand Title takes a holistic approach to care for our team by providing: Inclusive, Welcoming Culture – Everything we do is grounded in our core values of Excellence, Efficacy, Responsibility, Altruism, and Honesty. These core values guide our actions and serve as our cultural cornerstones. Meaningful Work – You will be surrounded by passionate professionals who share a deep consideration for service and excellence, always seeking to deliver a seamless experience for customers. Professional Growth – Our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. Collaborate with people committed to your success. Personal Wellness – We encourage you to live your best life by focusing on work-life balance, and providing resources through our Employee Assistance Program. We have deep consideration for our collective and individual well-being. Opportunities to Serve – Our executive team regularly donates their time to professional and civic organizations that support the communities in which we work. We encourage you to give back to a cause you believe in and support. Competitive Benefits That Include
Medical, dental, vision insurance
Teledoc services
Life insurance
Traditional and Roth 401K retirement options with company match
Short-term and long-term disability
Vacation and Sick time
Land Title Paid Leave Program
10 paid holidays
Employee Assistance Program (EAP)
Educational Reimbursement and Training opportunities
Title and Closing reimbursement discounts
Bus Pass
What We Need From YouThe Customer Experience officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This position is responsible for order entry, file setup, and basic file processing; may also be called upon to create and/or manage office reports. This is an in-office position, Monday - Friday, 8:00am - 5:00pm. Responsibilities
Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
Answer customer inquiries in a timely and accurate manner
Coordinate daily closing activities including closing room schedules, calendars, meetings and events
Process incoming customer orders by following work procedures for New Order Entry
Compile personal profile information of sellers, buyer, and borrowers in customer management software
Assist in creation, preparation and distribution of reports in support of the organization
Compile data for over/short report and escheating
Provide administrative assistance with document distribution, typing reports and memos, maintaining computer
based and paper files, order and maintenance of office supplies, and performing other clerical tasks
Participate in department marketing activities which may include attending after hours functions as requested or required
Other related duties as assigned.
Success Factors
Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Education And Experience
High school diploma or equivalent required
Customer service experience strongly preferred
Proficiency with E-mail, Microsoft Office Suite, and Internet
Working Conditions
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Compensation
The salary for this position is $44,000 - $52,000 annually.
In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
There is potential for an annual employee profit-sharing bonus based upon company performance.
Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.