Mountain Mobility Transportation Specialist
Job Description

Department: Transportation Resource Center
Reports to: Mountain Mobility Manager

General Statement of Duties
The primary purpose of this position is to provide transportation assistance and/or customer service to residents of
Buncombe County either in person or by phone. This position will screen customers for information, gather data,
explain services and programs, interpret grant funding regulations and be able to articulate them to the general
public; will be able to make appropriate referrals and will be proficient in retrieving client files and answering pertinent
questions regarding transportation service. Position will perform duties as a representative of a public agency and is
subject to high standards for personal and professional conduct.

Distinguishing Features of the Class
This position is responsible for working with customers either in person or by phone and performing a variety of
administrative, clerical, records processing, data entry, and program assistant support duties. In cases of a new
passenger, the worker must ask appropriate questions to determine eligibility for a number of grant-funded services,
assess customer needs and answer questions in a friendly, courteous, caring way. Complexity of subject matter
is substantial for this position as worker is responsible for evaluating, interpreting and explaining Mountain Mobility
transportation services, policies and procedural guidelines. Employee may encounter a variety of problem situations
and must independently determine appropriate course of action. Skill is required for operating advanced computer
programs for client database management and transit vehicle trip verifications (RouteMatch or similar program).
Judgment and initiative is required in applying the appropriate guides for handling work and justification for deviation
procedures. Work is performed under general supervision of the Transit Program Manager and is evaluated through
discussion, reports, and feedback from citizens and/or groups served. Employee must always present a positive image
of both Land of Sky Regional Council, Buncombe County and Mountain Mobility.

Duties and Responsibilities
Essential Duties and Tasks

• Strong analytical and problem solving skills required.
• Screen customers for information and gather data.
• Trip verification and data analysis in RouteMatch.
• Database management – enrolling passengers, updating information, using reports to verify data.
• Explain services and programs and interpret guidelines and policies.
• Customer service and answering phones.
• Be willing to give presentations to service agencies and other appropriate audiences regarding transportation

Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities

• Excellent Customer service
• General knowledge of the eligibility requirements of numerous community transportation grants and program

Mountain Mobility Transportation Specialist

• Tact and courtesy when answering the phones.
• Ability to work independently and to multi-task and determine priorities within workload.
• Ability to use sound judgment in performing work.
• Ability to develop and maintain effective working relationships with citizens, coworkers, peers and supervisors.
• Ability to communicate effectively in oral and written forms.

Land of Sky Regional Council - 2020