ESSENTIAL JOB DUTIES

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Manager

Department: Donated Goods Retail

Reports To: District Manager

Classification: Exempt

EEO-1 Category: First/mid-level officials and managers

Safety Sensitive: Yes

Supervises: Assistant General Managers, Team Leaders, and other store personnel

Job Summary

Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.

Essential Job Duties

Retail Operations/ Donations and Services

• Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported
• Communicates the organization’s mission, vision, and values and promotes diversity
• Trains, coaches, and provides feedback to strengthen and develop staff skills
• Ensures staff follows policies and procedures
• Responsible for maintaining compliance will all applicable employment laws and regulations
• Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues
• Demonstrates leadership and positive role modeling for staff
• Effectively manages time and monitors staff time to ensure that work is completed
• Ensures the completion of job duties
• Oversees maintenance and care of equipment, machinery, and facilities
• Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department
• Develops business plan, manages store’s expenses, and oversees the budget
• Maximizes the store’s financial performance and achieves desired results
• Drives operational improvements
• Maintains quality control in retail operations
• Contributes to team success by involving others in work processes, decisions, and actions
• Fills in for store staff as needed
• Travels to locations within the LLGI territory to support the organization's needs
• Responsible for all aspects of store operations whether is physically present at the assigned location or not

Customer Focus

• Ensures that the customer perspective is a driving force behind customer satisfaction
• Seeks to understand the customer’s circumstances, problems, expectations, and needs
• Supports the needs of the customer by providing donated goods in a timely manner
• Identifies customer service issues and creates solutions
• Builds customer awareness around LLGI’s mission

Safety Awareness

• Identifies and corrects conditions that affect employee and customer safety
• Complies with safety standards

Process Improvement

• Identifies opportunities, and generates ideas to improve sales floor objectives
• Initiates action to maintain daily sales target
• Partners with retail operations team to identify, assess, create, and implement process improvement

Continuous Development

• Embraces the mission, vision, and values of LLGI
• Initiates action to accomplish objectives in a proactive manner
• Seeks to understand individual differences and values to build workplace relationship
• Learns and applies new job-related information promptly
• Performs other duties as required or assigned

REQUIREMENTS

• Competencies

  Adaptability Managing Conflict Stress Tolerance

  Communication Tenacity Urgency

  Coaching Delegating Building Trust

  Education, Experience, and Expectations

• Requires high school diploma or equivalent
• Requires 3 years of retail experience with a minimum of one-year management or supervisory experience
• Requires understanding of profit and loss statement
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale
• Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
• Conveys information clearly through verbal and written communication
• Works independently while fostering a strong team atmosphere
• Demonstrates professionalism
• Demonstrates sensitivity and the ability to communicate with a diverse population and promotes diversity and inclusion throughout the organization.
• Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.
• Requires a high level of professionalism, integrity, business conduct, and ethical behavior.
• Understands and follows LLGI policies and procedures.
• Requires the ability to be consistently at work and on time on scheduled workdays.
• Embraces the mission, vision, and values of LLGI.

• Physical Requirements

• Requires ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
• Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares
• Ability to push carts weighing up to 150 pounds
• Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Requires the ability to stand for extended periods
• Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects to sort and hang clothing, and place housewares on shelves and racks
• Requires visual acuity to evaluate donated items for quality
• Requires ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urine
• Subject to transfer to other locations within the LLGI territory

• Environmental Conditions

• Works in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and cold
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
• Fast-paced environment with short deadlines and regular instances of critical or unusual situations.
• Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.
• Requires frequent travel to LLGI locations

• Tools and Equipment

  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and forklifts (if applicable to the location), company vehicles

  Regular Contacts

  LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers

  General Public Donors/Customers Service Participants

  GII Personnel Representatives from Accrediting Agencies Stakeholders

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/benefits/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. All positions offered are subject to a pre-employment drug screen and criminal background check.

Apply today. Our Goodwill team is waiting for YOU!