5 Desktop Support Associate Jobs in Naperville, IL
LanceSoft Inc is Hiring a Desktop Support Associate Near Naperville, IL
- Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
- Experience with Data Migration and computer swaps.
- Provides status and follow-up information to internal or external customers.
- Escalates calls to the appropriate departments.
- Documents customer issues in call tracking system timely and accurately.
- Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
- Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
- Provides support after hours via on-call cell phone.
- Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
- One year Windows operations system troubleshooting experience.
- JURIS or claims management application experience preferred.
Job Summary
Full Time
$54k-68k (estimate)
05/07/2024
05/20/2024
lancesoft.com
HERNDON, VA
500 - 1,000
2000
Private
DIVYA GANDHI
$200M - $500M
Business Services
Related Companies
About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
The following is the career advancement route for Desktop Support Associate positions, which can be used as a reference in future career path planning. As a Desktop Support Associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Associate. You can explore the career advancement for a Desktop Support Associate below and select your interested title to get hiring information.
