Position Description: Job Title: Retail Sales
Reports to: Branch Manager
GENERAL DESCRIPTION
Responsible for customer service, sales, parts management, and inventory in a family-owned gas and welding supply store.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets customers and welcomes them to the store
Process customer orders received in person at the counter, or by phone, or fax.
Locate parts for our customers from various sources
Assist customers with technical support and problem solving
Promote new and existing products, upgrades, and services to our customers
Process cycle counts and assists in maintaining the accuracy of physical inventory
Develop long-term business relationships with our customers to help promote sales growth and gain acceptance.
Restock and maintain both showroom shelves and product displays
Maintain a professional atmosphere of the store
Make occasional deliveries using a company vehicle
Assist in warehouse duties which include pulling customer orders and putting away stock while operating a forklift
Acts as liaison between customer and company with regard to pricing, products, delivery information, payments, service, and inquiries.
Ensures that customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc. are promptly and courteously handled, providing follow-up as necessary.
Works safely and meets the requirements of all safety procedures and rules as prescribed by State, Federal, and the Company.
Other Duties as Assigned.
EDUCATION/EXPERIENCE: High School diploma or GED required. Previous welding and retail experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: Class B CDL with HAZMAT preferred.