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Service advisor
$61k-83k (estimate)
Full Time | Retail 1 Week Ago
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Lamb's Tire & Automotive is Hiring a Service advisor Near Austin, TX

Overview :

Lamb's's Tire & Automotive operates multiple locations in the Central Texas area and is expanding! We offer complete quality automotive repair and preventative maintenance.

Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

COMPENSATION : COMPETITIVE PAY DEPENDING ON EXPERIENCE

Pay : $35,000 - $75,000)

T he Sales and Service Advisor is responsible for selling and promoting all Lamb's Tire & Automotive products and services by following the company's store standards and expectations.

Essential Roles and Responsibilities :

  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
  • Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.

Properly document all recommendations in customer file.

  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.

Provide customer with updates throughout the day on the status of their services.

  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned

Qualifications :

  • High School Diploma or equivalent
  • Prior experience as a Service Advisor is helpful, but not required
  • Professional appearance and proven ability to work in a process driven environment
  • Possess valid driver's license
  • Ability to work a minimum of five days, including weekends

Benefits :

  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement,
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement!!!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

bayard

Last updated : 2024-04-03

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$61k-83k (estimate)

POST DATE

04/04/2024

EXPIRATION DATE

04/05/2024

WEBSITE

lambstire.com

HEADQUARTERS

GASTONIA, NC

SIZE

200 - 500

FOUNDED

1987

CEO

ROBERT LAMB

REVENUE

$10M - $50M

INDUSTRY

Retail

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About Lamb's Tire & Automotive

Lamb's Tire & Automotive is a GENUINE AUSTIN ORIGINAL founded in 1987 - Now with 16 Austin-area locations AUSTIN'S COMPLETE CAR CARE Headquarters Lambs Tire and Automotive Centers is Austins most trusted tire and automotive car care business. Serving the greater Austin, Texas area since 1987 Lambs now has sixteen (16) convenient, neighborhood locations. Lambs (www.LambsTire.com) performs automotive maintenance and repairs for all makes and models by the extensive staff of ASE certified technicians. Lambs also is the largest Central Texas independent dealer for Goodyear Tires including Kelly Ti...res, Dunlop Tires, and Fierce Tires. The company is also an independent dealer for Michelin, BF Goodrich, Uniroyal, General Tire, and Continental Tires. Our ASE-certified technicians provide sophisticated, professional, and highly technical auto repair and maintenance services, using state-of-the-art computer diagnostic equipment. From routine maintenance to major auto repairs, you can trust your car or truck to Lamb's Tire & Automotive Centers. More
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