Lakeview Ford is looking for a detail-oriented and quality-driven individual to fill our Automotive Parts Advisor position. If you have a passion for the automotive industry and value quality customer service, this may be the position for you!
BENEFITS:

• Competitive pay plan
• 401(k) with employer match
• Paid Time Off
• Health, Vision, and Dental Insurance
• Laid back, family atmosphere
• Much more!

A basic list of duties and requirements are below:
POSITION SUMMARY: Promote sales of parts and accessories to internal, retail, and wholesale customers while maintaining customer satisfaction.
POSITION REQUIREMENTS:

• Excellent oral and written communication skills
• High school diploma or equivalent
• A valid Michigan driver's license with an insurable driving record
• Ability to read, speak and write English in order to fulfill job functions in an understandable way
• Ability to operate a computer and telephone system
• Automotive parts knowledge, Ford knowledge preferred but not required

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide excellent customer service in accordance with Lakeview Ford standards, policies, and procedures
• Have a working knowledge of vehicle parts and diagnostics for problem solving
• Speak clearly on the telephone and convey an image of professionalism and competence to callers
• Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately
• Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition
• Maintain a working knowledge of CDK Drive system and MicroCat Electronic Parts Catalog
• Ability to identify, comprehend, and act on changing customer requirements
• Sell parts at a profit, including preparing counter sales ticket thoroughly and accurately and pulling parts from stock as necessary
• Perform extensive numerical calculations with a high degree of accuracy
• Handle payment for parts, operate cash register and credit card reader
• Fill parts orders as needed
• Assist other teammates as needed with tasks such as: receiving parts in shipping area, stocking parts, keeping inventory updated
• Assist with special orders, including completing necessary paperwork and notifying customer as to status of order
• Maintain good housekeeping habits within counter/customer area and warehouse area

OTHER DUTIES AND RESPONSIBILITIES:

• All other duties as assigned
• Relate positively with diverse groups of people (customers and staff)
• Comply with all Lakeview Ford policies and procedures
• Being a team-player

PHYSICAL AND ENVIRONMENTAL DEMANDS:

• Ability to stoop, kneel, crouch, crawl, reach, and stretch
• Ability to lift and carry 50 pounds
• Ability to work in conditions such as: varying temperatures, noise, and fumes.
• Ability to work a flexible schedule, including evenings, weekends, and holidays

We love our customers and employees and Lakeview Ford Automotive Family happily offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.
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Lakeview Ford*

Job Type: Full-time

Pay: $23,722.00 - $72,646.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person