Lakeshore Bone & Joint Institute is Hiring a MRI Scheduling Specialist Near Chesterton, IN
As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. The primary function of the MRI Scheduling Specialist is to complete the pre-authorization and scheduling process for patients with imaging orders. The position will be responsible for the day-to-day operations of the MRI reception and waiting areas, providing greetings, and assisting patients and other visitors. Additional responsibilities include obtaining information, answering questions, and providing appropriate assistance or directions. The MRI Scheduling Specialist is expected to provide the highest level of service to patients, fellow employees, and outside sources through ensuring that insurance benefits and pre-certification is complete, accurate, timely, and fully documented. Essential Functions
Receives all MRI/Dexa scan orders and schedules patients according to specific protocols
Reviews the schedules at all LBJI MRI facilities daily
Pre-certify procedures to include but not limited to MRI services, and document all work in practice management system
Assure that patients have all the information they need to arrive on time and all information needed to bill properly
Inform patients when they did not receive authorization from their insurance company
Meet deadlines as determined by date of procedure
Communicate with physicians, clinical staff and any outside facilities of any prior authorization issues that arise
Verifies with patients all demographics in computer system are correct
Maintains Signature Knee MRIs and enters patient information into the Biomet site
Verifies current insurance information and precertification approvals
Communicates with medical staff throughout the day to ensure patient flow is running smoothly
Sends all Medicare paperwork to Radsource at the end of the day
Attends meetings as required
Participates in professional development activities
Maintains strictest confidentiality
Other duties as assigned
Competencies
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Teamwork and leadership
Self-confidence and humility
Professionalism and work ethic
General RequirementsHigh school diploma, GED, or the equivalent Preferred Experience1-2 Years experience in pre-authorization and verification or MRI scheduling preferred Role Qualifications
Must be at least 18 years of age
Must have reliable transportation
Proficiency in Microsoft Word, Excel, and Outlook
Digital literacy
Required Skills
Ability to analyze situations and solve problems at strategic and tactical levels
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Physical RequirementsWhile performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work day/evening shifts. Work may require hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. ComplianceAll employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance. EEO StatementWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.