Primary Goal:

To install, maintain, and repair hardware; install and support software for the purpose of promoting instruction and facilitating efficient operations.

Minimum Training and Qualifications:

- Bachelor’s Degree, Associate’s Degree or comparable relevant experience

- Industry certifications preferred: Apple Certified Macintosh Technician, Apple Certified Support Professional, Google IT Support Professional Certificate, CompTIA A , Microsoft Certified Technical Specialist

- Minimum of three (3) years successful experience in supporting technology users

- Multi-platform experience is desirable

- Experience assisting users in a network environment

- Experience in an instructional environment is desirable

- Experience using and supporting productivity applications and instructional software

- Good record-keeping skills with database experience preferred

- Strong verbal and written communication skills

- Experience organizing and prioritizing work assignments in a fast-paced environment

- Ability to lift a minimum of 40 pounds

- Excellent interpersonal skills and the ability to work well with others

- Ability to adapt to new technologies

- Ability to work flexible schedule outside normal business hours

- Has reliable transportation and a valid driver’s license

- Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable.

Performance Responsibilities:

• Provides network, e-mail, hardware (Mac, Windows, Chromebook, iOS, Android), software, and peripheral equipment support for the Lakeland School System (teachers, staff, and students) in multiple locations, buildings, classrooms and offices.
• Assists in maintaining a safe digital environment for students and staff.
• Responsible for front-line support of networked devices and their maintenance, including but not limited to: VOIP phones, printers, cameras, HVAC, door access control, servers, firewalls, and alarm systems.
• Maintains logs of IP infrastructure for equipment such as cameras, door access, etc.
• Assists with maintaining accurate, up-to-date IP and equipment inventories.
• Evaluates technology equipment, makes appropriate on-site repairs, facilitates and/or performs off-site repairs, and performs preventive maintenance.
• Installs and maintains computer images, operating systems, instructional software, and administrative applications.
• Resolves interactive whiteboard and projector problems including audio, display, and connection issues.
• Moves, installs, and configures computer equipment; including equipment for meetings and other events where technical support is needed.
• Works within the LSS G Suite for Education domain helping to reset passwords and resolve other connection issues.
• Leads or participates as a team member in large implementation projects, providing user training and support and performs related professional and technical work as assigned.
• Provides cost estimates for assigned projects.
• Uses the provided work order system to complete technology requests.
• Records and submits accurate, up-to-date accounting of daily job responsibilities and accomplishments.
• Directs and assists in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities and operations; provides for appropriate research and compiles reports as needed.
• Maintains assigned equipment and tools.
• Pursues formal and informal training opportunities to upgrade skills and knowledge in order to remain current and improve job knowledge and skills. In particular, maintains technical certifications to support a growing and changing technology environment.
• Understands the nature of the educational environment and respects the presence of teachers, students, parents, administrators, and other support staff.
• Provides support to the Instructional Technology Facilitator / Technology Coordinator at each school site during school-based technology initiatives and activities.
• Works with school staff and the technology staff to promote the effective use of technology.
• Works with users in a fast-paced environment to quickly diagnose and resolve technical issues.
• Performs duties in a professional, honest and responsible manner.
• Understands and follows all safety rules and proper procedures associated with the responsibilities of the job.
• Maintains a well-groomed appearance and dresses appropriately and professionally.
• Adheres to Lakeland School System standards relating to hardware, software, and vendor agreements.
• Performs other duties as deemed necessary by the Superintendent and the Director of Technology.

Clearances and Testing: (at expense of applicant)

- Criminal Justice Fingerprint/Background Clearance

- Pre-employment physical exam & TB Test

The Technology Support Technician maintains a forty-hour (40) work-week and works additional hours as required to carry out all of the duties and responsibilities of the position. This is an exempt, twelve (12) month position.

Job Type: Full-time

Pay: $64,945.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Life insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• technology support: 3 years (Preferred)

Work Location: In person