Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: 12 Hour Night Shift
Work Hours per Biweekly Pay Period: 48

Shift Time: 7p-730a Mon/Tues
Location: Medical Center, US:FL:Lakeland

Summary:
The Throughput Operations RN collaborates with the Throughput Operations Coordinators in proactively facilitating the placement of patients throughout the LRH medical center. Also collaborates with the clinical units to expedite discharges and ensure optimal patient flow through the facility. Accepts referrals to the Throughput Operations center determining medical necessity, urgency of transfer, provides resolution to transfer request whilst ensuring that LRMC transfer policies & EMTALA requirements are met. Functions as an expert for the tele-tracking systems and Throughput Operation placement plan. Proactively communicates with the assigned Department Manager or Administrative Manager to escalate delayed placement as required. Responsible for adhering to the regulatory, and departmental policies and procedures and must identify opportunities for and contribute to the improvement of quality, safety and cost, as well as patient customer and employee satisfaction.

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work Duties : Throughput Operations Coordinator- Registered Nurse
• Oversees per shift operations. Receives requests to LRH for inter-facility transfers. Investigate, co-ordinate, accept or deny based on medical necessity, urgency, LRMC transfer policies & EMTALA guidelines.
• Consistently demonstrates appropriate judgment in addressing and escalation of events impacting the throughput of the medical center.
• Multi task while simultaneously reviewing and evaluating transfer referrals and responding to the Emergency Department Call-Ahead phone line.
• Operate multiple software programs in general performance of job role including: documentation of all transfer referrals using Midas, reviewing of referrals using Navihealth or AllScripts, and navigating patient charts using Cerner.
• Demonstration of superior customer service skills as positive interaction with hospital staff, physicians, physician offices, nursing homes and other hospitals/transfer centers is expected.
• Collect, report, and maintain required records, reports, and statistics, ensures compliance with established department and hospital policies, procedures, performance improvement, safety, environmental, infection control and regulatory standards.
• Responds to and supports LRH response to the State of Florida’s request for bed capacity information entering information on approved state data base.
• Actively support and promote a professional practice model that encourages staff participation in shared governance, and continue personal professional development through participation in department and/or hospital wide committees.
• Exhibits courtesy, politeness and professionalism in all interactions with hospital staff, physicians’ offices and patients to elicit positive customer service relations. Maintains patient, employee, physicians and organizational confidentiality; respects the right and privacy of all others in compliance with HIPPA regulations.

Education:
Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Education equivalent experience:
Nonessential:

• BSN

Other information:
Licenses Essential:

• RN, BLS

Certifications Preferred:

• In Specialty area

Experience Essential:

• Three to five years of experience in professional/technical role requiring progressive increase in responsibility.

Experience Preferred:

• Three to five years ED or ICU experience