Position Information

Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80
Shift Time: 8:00am-5:00pm
Location: Grasslands Campus, Lakeland, FL

Position Summary

Summary:
Under general direction, the Medical Assistant works with patients, families, providers, other providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and coaching patients, families, and caregivers to understand the patient's care plan and self-care management responsibilities. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Performs other related duties as assigned.

Position Details

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work Duties: LRHPG Medical Office Assistant
• Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
• Assist in delivering quality care to providers, patients, patients' families, and caregivers. Be aware and sensitive to cultural differences between patients and co-workers. Demonstrate personal responsibility and respect for patients, their families, and co-workers in professional appearance.
• Perform job related duties such as vital signs, phlebotomy, assisting with procedures as trained, and EKG. Engage patients, patients' families, and their caregivers in understanding and monitoring patient self-management care plans in a manner that is culturally and linguistically appropriate to the patient and caregiver.
• Collect and document data related to patient needs.
• Develop and maintain relationships among patients and their families, care team that supports their access to the medical home. Provide timely communication with patients, make inquiries, and execute follow-up actions between disciplines.
• Participate in continuing professional growth through attendance at workshops and professional in-services and through independent research and reading to include timely and respectful communication skills.
• Demonstrates a complete understanding of their assigned specialty's service line practices and standards. Follows departmental standard operating procedures (SOP) and policies.
• Administers prescribed medications and treatments in accordance with provider directives.
• Maintains sanitation and cleanliness of exam rooms and stocks necessary supplies or materials as needed throughout the workday.
• The worker in this role must demonstrate competencies as applicable to job. Other duties as assigned by supervisor/manager.
• Serves as a physician liaison. Able to connect providers with internal and external resources

Qualifications & Experience

Education:
Essential:

• High School or Equivalent

Education equivalent experience:
Essential:

• Graduate of an accredited Medical Assisting (MA) program.

Other information:
Certifications Essential: BLS and MA certification (CMA, RMA, NCMA, CCMA).

Pay: $17.12 - $19.69 per hour

Expected hours: 80 per week

Schedule:

• Monday to Friday

Work Location: In person