Join Us at Lake-Sumter State College
Located in the heart of Florida, Lake-Sumter State College provides students with the opportunity to pursue their goals and join Florida’s dynamic workforce. We embrace our mission as a community college to increase access and opportunity for all learners in the communities we serve.
Under the leadership of President Heather Bigard, we are embarking on a bold journey to transform the ways in which we connect and educate our students while embracing our rich history of high-quality education and personalized student support services. We currently serve over 6,500 students each year and plan to grow to over 10,000 in the next several years.
The rapid growth in the Orlando metropolitan area, and particularly in our service area of Lake and Sumter Counties, is driving growth, innovation, and workforce demand in an array of industries offering high-skill, high-wage positions. By rapidly adapting and responding to this demand, Lake-Sumter State College will continue to be the premier workforce engine driving training and education opportunities in these counties.
Lake-Sumter State College delivers student success through personal attention and flexible pathways leading to rewarding careers and higher wages. We are committed to:
Caring about each individual student, our peers, and our community;
Communicating to ensure clarity and transparency, and
Collaboration, knowing that the best possible outcomes are ensured when there is a sharing of ideas.
This is an exciting time at Lake-Sumter State College! When you join our team, you’ll have the opportunity to connect and collaborate with incredible faculty and staff who are focused on making a real difference in the lives of students in our community. Together, we will create a significant impact to meet the needs of today’s students and prepare for future generations.
We invite you to join us in our commitment to student success!
The Computer Technician I assists the Systems Administrator/Director of Technology, Infrastructure & PC Support in multi campus support of Personal Computer hardware, user support, communications, and networks. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC’s values of learning, people, student success, forward thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.
JOB SUMMARYThe Computer Tech II assists the Helpdesk Manager in general tasks to aid multi-campus support, troubleshooting and installation of workplace endpoint technology, user support, communications, and networks. Tech II oversees and executes procedures to ensure that all products and services meet organization standards and user requirements. The Tech II diagnoses and resolves complex problems, questions, and inquiries encountered by clients according to established practices, and coordinates standard projects, working closely with peers and users to deliver optimum service. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC’s values of learning, people, student success, forward-thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude, but are not limited to the following:- Respond to end users’ requests, troubleshoot, and resolve complex problems, and maintain the college’s computers, laptops, printers, and peripherals.
- Provide user support for College-wide systems including software, hardware, and network for computer classrooms, faculty, and staff.
- Create images and deployment of college computers and laptops.
- Install and assist with the maintenance of network equipment.
- Assist Helpdesk Manager to stay current on Software Deployments, deployments and is familiar with the maintenance contracts regarding the software.
- Support classroom technologies including software and hardware.
- Install, maintain and diagnose server applications and services.
- Install and maintain VOIP phone systems and hardware.
- Ability to configure network switch port configurations.
- Responsible for software licensing, hardware inventory and related equipment.
- Assist HelpDesk Manager and oversee the supervision of student assistants.
- Help desk work orders must be closed with details in the resolution field on how the situation was resolved.
- Frequent communication with client via help desk ticket with progress a must.
- Manage and maintain desktop policies on the network.
- Remain current with technology trends in education and business environments.
- Maintain Dell certification for Self-Dispatch for Client parts.
- These certifications must be updated every two years.
- Document activities and inform the HelpDesk Manager of any problems.
- Perform other duties assigned.
Minimum Certifications / Licenses
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
Minimum 24 months working in endpoint repair, network support, PC programming, PC software support.
Current Dell Client certification in Tech Direct program for Self-Dispatch of endpoint parts is required.
MCP and CompTIA A preferred.