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Lake Sumter State College
Leesburg, FL | Full Time
$43k-54k (estimate)
11 Months Ago
Computer Technician II
$43k-54k (estimate)
Full Time | Retail 11 Months Ago
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Lake Sumter State College is Hiring a Computer Technician II Near Leesburg, FL

General Summary
Join Us at Lake-Sumter State College
Located in the heart of Florida, Lake-Sumter State College provides students with the opportunity to pursue their goals and join Florida’s dynamic workforce. We embrace our mission as a community college to increase access and opportunity for all learners in the communities we serve.
Under the leadership of President Heather Bigard, we are embarking on a bold journey to transform the ways in which we connect and educate our students while embracing our rich history of high-quality education and personalized student support services. We currently serve over 6,500 students each year and plan to grow to over 10,000 in the next several years.
The rapid growth in the Orlando metropolitan area, and particularly in our service area of Lake and Sumter Counties, is driving growth, innovation, and workforce demand in an array of industries offering high-skill, high-wage positions. By rapidly adapting and responding to this demand, Lake-Sumter State College will continue to be the premier workforce engine driving training and education opportunities in these counties.
Lake-Sumter State College delivers student success through personal attention and flexible pathways leading to rewarding careers and higher wages. We are committed to:
Caring about each individual student, our peers, and our community;
Communicating to ensure clarity and transparency, and
Collaboration, knowing that the best possible outcomes are ensured when there is a sharing of ideas.
This is an exciting time at Lake-Sumter State College! When you join our team, you’ll have the opportunity to connect and collaborate with incredible faculty and staff who are focused on making a real difference in the lives of students in our community. Together, we will create a significant impact to meet the needs of today’s students and prepare for future generations.
We invite you to join us in our commitment to student success!
The Computer Technician I assists the Systems Administrator/Director of Technology, Infrastructure & PC Support in multi campus support of Personal Computer hardware, user support, communications, and networks. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC’s values of learning, people, student success, forward thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.
Principal Duties & Responsibilities
JOB SUMMARY
The Computer Tech II assists the Helpdesk Manager in general tasks to aid multi-campus support, troubleshooting and installation of workplace endpoint technology, user support, communications, and networks. Tech II oversees and executes procedures to ensure that all products and services meet organization standards and user requirements. The Tech II diagnoses and resolves complex problems, questions, and inquiries encountered by clients according to established practices, and coordinates standard projects, working closely with peers and users to deliver optimum service. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC’s values of learning, people, student success, forward-thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited to the following:
  • Respond to end users’ requests, troubleshoot, and resolve complex problems, and maintain the college’s computers, laptops, printers, and peripherals.
  • Provide user support for College-wide systems including software, hardware, and network for computer classrooms, faculty, and staff.
  • Create images and deployment of college computers and laptops.
  • Install and assist with the maintenance of network equipment.
  • Assist Helpdesk Manager to stay current on Software Deployments, deployments and is familiar with the maintenance contracts regarding the software.
  • Support classroom technologies including software and hardware.
  • Install, maintain and diagnose server applications and services.
  • Install and maintain VOIP phone systems and hardware.
  • Ability to configure network switch port configurations.
  • Responsible for software licensing, hardware inventory and related equipment.
  • Assist HelpDesk Manager and oversee the supervision of student assistants.
  • Help desk work orders must be closed with details in the resolution field on how the situation was resolved.
  • Frequent communication with client via help desk ticket with progress a must.
  • Manage and maintain desktop policies on the network.
  • Remain current with technology trends in education and business environments.
  • Maintain Dell certification for Self-Dispatch for Client parts.
  • These certifications must be updated every two years.
  • Document activities and inform the HelpDesk Manager of any problems.
  • Perform other duties assigned.
Qualifications

Minimum Certifications / Licenses

Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
Minimum 24 months working in endpoint repair, network support, PC programming, PC software support.
Current Dell Client certification in Tech Direct program for Self-Dispatch of endpoint parts is required.
MCP and CompTIA A preferred.
Knowledge, Skills & Abilities Required
  • Advanced knowledge of current user endpoint technology, including installation, repair, and network support.
  • Knowledge of network cabling, intermediate knowledge of Audio-Visual equipment and Active directory.
  • Intermediate knowledge of Windows Desktop Operating systems and configurations.
  • Skills to troubleshoot and diagnose hardware, software and user issues.
  • Basic knowledge of imaging software for endpoint operating systems.
  • Skills necessary to install and maintain VOIP phone handsets.
  • Intermediate knowledge of networked printers and copiers.
  • Ability to interface with vendors to solve difficult issues.
  • Ability to communicate clearly among peers and with the user community in a courteous, helpful and professional manner.
  • Creates and documents all procedures and processes and keep current for all IT Support.
  • Ability to follow up on uncompleted tasks.
  • Promote a common purpose consistent with stated College goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

N/A

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$43k-54k (estimate)

POST DATE

07/15/2023

EXPIRATION DATE

06/04/2024

WEBSITE

lssc.edu

HEADQUARTERS

Leesburg, AL

SIZE

500 - 1,000

INDUSTRY

Retail

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