Lake Opechee Inn and Spa
Job Description

Job Title: Housekeeper
Department: Inn
Reports To: Housekeeping Supervisor
FLSA Status: Non-Exempt

Summary: Cleans guestrooms and common areas and does laundry by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Cleans guestrooms, including changing sheets on beds, washing linens when necessary, cleaning bathrooms, restocking supplies, dusting, and vacuuming. *

2. Applies knowledge of company services/products to efficiently process customer inquiries and complaints in a diplomatic manner. *

3. Builds and maintains quality relationships with regular guests. *

4. Monitors the "To Do" list daily to prepare for packages or special/requests. *

5. Works with guest services to maintain an accurate account of the status of each individual room. *

6. Does the Inn and Spa laundry daily, in accordance with procedures put in place by management *

7. Attends a minimum of four department meetings a year and training sessions as required. *

8. Monitors and cleans all common areas when necessary. *

9. Maintains a professional and clean physical appearance.

10. Monitors the pool room for dirty towels and trash.

11. Receives supplies from front desk and delivery people and puts supplies away.

12. Performs other related duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Essential Function

Language Ability:
Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Math Ability:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and
100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:
High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.

Equipment:

• Commercial washers • Iron

• Commercial dryers • Chemical dispensers

• Carpet cleaner • Vacuum cleaner

• Steam cleaner

Knowledge, Skills and Other Abilities:

• Oral communication skills • Professionalism

• Customer relations • Customer service

• Diplomacy • Ability to work under stress

• Organization • Efficiency

• Planning • Ability to handle disgruntled guests

• Time management and uncomfortable situations

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must regularly lift and/or move up to 20 pounds.

*Essential Function

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles; and toxic or caustic chemicals.
The employee is occasionally exposed to wet or humid conditions (non-weather).

The noise level in the work environment is usually loud.

By signing below, I understand that I am confirming that I have the mental and physical ability and willingness to perform this job as described with in this document. I fully understand that if I do not, in whole or in part, it is my responsibility to make the employer aware of my restrictions before committing to this position.

____________________________________ _______________________
Name Date

____________________________________ _______________________
Witness/Manager Date

*Essential Function

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person