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In this role you are responsible to directly manage the Guests Recognition department by providing supervision, training, scheduling, and evaluating team member performance, ensuring that all procedures are performed to hotel standards. Focus on pre-arrival coordination with all guests and VIPs. Secondarily, work closely with the hotel’s Front Office team and valet services to ensure an efficient operation that provides service at a high level. Elevate departments in all aspects of service as part of ongoing goal to exceed guest service standards. Where necessary, performs the daily responsibilities of the department.
SECONDARY JOB FUNCTIONS • Prepare weekly forecast of revenues and labor costs.• Conduct regular departmental meetings.• Attend designated meetings.• Provide guest room tours.• Assist the Director of Rooms with preparation of annual forecasts and rooms budget. • Follow up on assignments given by Director of Rooms.• Act as the manager on duty as required.
Full Time
$42k-65k (estimate)
09/27/2023
12/04/2025
lakenonawavehotel.com
Orlando, FL
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