Essential Functions

Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to exceed guest expectations.

Responsible for booking housing reservations for persons, individually or as a group, requesting accommodations at Lake Junaluska.

Must schedule all guest rooms and communicate specific information such as; required deposits, cancelation policy, and rooming list policies prior to arrival.

Reservations (received by phone, mail or on-line)

Confirm reservations

Update rooming lists

Posting and tracking deposits

Responsible for maintaining accurate and balanced folios.

Assist the sales and marketing department with implementing direct sales and marketing efforts.

Responsible for telemarketing efforts to potential new groups, current and past guests, which may include cold calling.

Responds to customer inquiries / complaints in a friendly, positive and timely manner.

Able to communicate with a variety of diverse populations in a manner consistent with the Mission of Lake Junaluska Assembly.

Maintain files for various conferences and events utilizing Lake Junaluska facilities.

Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to the supervisor or the Human Resources department.

Perform other duties and responsibilities as assigned and required.

Last updated : 2024-04-23