The director of information technology is responsible for leading the development of strategy, implementation, and operations for the technology infrastructure environment to ensure a computing and telephony environment that supports academic and administrative services. The director also performs administrative management for the department including budget, personnel assignment and planning and policy development. It is expected that the individual will have substantial knowledge of technology practices within higher education and will recommend policies and standards accordingly.

RESPONSIBILITIES:

• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, network hardware, telephones, software applications and peripherals.
• Provides expertise and support during systems upgrades, installations, conversions and file maintenance.
• Oversees systems development and enhancement and the integration of new systems with existing systems.
• Works with appropriate staff to develop strategies and plans to enhance student services, improve user effectiveness and foster innovation.
• Communicates regularly with executive management and all users of information services and systems.
• Manages IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
• Develops the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
• Develops standard operating procedures and best practices, including written protocols and guidance to IT staff and to end-users.
• Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements and documentation of modifications and upgrades.
• Oversees provision of end-user services, including help desk and technical support services.
• Keeps current with the latest technologies and determines what new technology solutions and implementations will meet business and system requirements.
• Manages financial aspects of the IT Division, including purchasing, budgeting and budget review.
• Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, service provision and the IT master plan.
• Manages telecommunications infrastructure and development plans, projects, policies and procedures.
• Negotiates and administers vendor, outsourcer and consultant contracts and service agreements.
• Works with faculty and staff to assess and respond to ongoing IT needs.
• Analyzes and makes recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Other duties as assigned by the vice president for administration and finance.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university in information systems, technology or a related field or equivalent professional experience; master’s degree preferred.
• Experience in a higher education, private, public, or non-profit setting preferred.
• Five years of progressive management and supervisory experience in information technology.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Jenzabar experience preferred.
• Excellent oral and written communications skills, strong leadership skills and excellent interpersonal skills.
• Highly self-motivated and directed.
• Experience working in a team-oriented, collaborative environment.
• Growth and “doer” mindset and institutional teamwork ethic.
• Creative, strategic, thoughtful, and has a sense of humor.