6 Patient Access Specialist - Clinic (Full Time) Jobs in Charles, LA
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Lake Charles Memorial Health System is Hiring a Patient Access Specialist - Clinic (Full Time) Near Charles, LA
Education
- High school diploma or equivalent required.
- Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
- Basic skills in Microsoft Office preferred.
- Previous experience preferred in the areas of scheduling.
- Computer literacy, required.
- Broad range of administrative and technical skills in the context of the healthcare environment.
- Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
- Make decisions based on departmental policy.
- Demonstrates critical thought process and can work independently.
- Provides feedback to assist with decision making process.
- Works well with others.
- Documents detailed information in patient chart.
- Requires listening skills to maintain cooperative associations.
- Employee is familiar with CPT coding and Medical Necessity of testing. Employee ensures criteria met prior to scheduling testing and/or procedures, including surgery.
- Employee familiar with different insurance companies and their requirements in terms of precertification for surgery, testing, and procedures. Employee documents and forwards applicable information to facility or in office.
- Employee is knowledgeable about insurance processing and is able to explain deductibles, co-insurance, co-payments, and how processing occurs.
- Answers phone with correct salutation. Takes messages when appropriate.
- Records all messages into electronic EMR after completing request. If patient does not leave required information, patient access representative must call patient back in order to obtain.
- Greets each patient warmly and cheerfully.
- Verifies patient information is correct, demographics and insurance coverage. If changes are required, changes the information into the Practice Management system.
- Checks in the patient in the Practice Management system.
- Updates and scans updated information and forms into appropriate Practice Management or EMR system.
- In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system. Letter should be mailed to patient. Message in the EMR should be sent to the physician of the no show.
- 3 days prior to appointment, confirmation calls should be made to the patient. Patient should be called daily until patient or family member personally confirms.
- Scan and attach all paperwork received into EMR system and attach and send appropriately.
- Collect faxes and scan if testing, distribute into boxes if appropriate.
- Checks out the patient in the EMR system. Pulls all orders from checkout function.
- Schedules all return appointments.
- Schedules all testing after obtaining precertification per physician checkout orders.
- Completes and sends medical records request per physician orders.
- Completes all referrals through the EMR following correct protocol.
- Runs and reconciles receipts following established protocol.
- Scan and attach all paperwork received into EMR system and attach and send appropriately.
- Collect faxes and scan if testing. Other than testing, distribute into boxes if appropriate.
- Is trained to perform all checkout duties.
- Collects patient co-pay and prior balances, posting to account and giving receipt.
- Verification of insurance should be performed and noted on the careslip
- Co-Pay/Balance Owed noted on the careslip.
- Performs and safely operates all equipment according to the manufacturers’ instructions and protocols.
- Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid level provider etc…).
- Performs other job duties as assigned.
Job Summary
Full Time
Hospital
$35k-43k (estimate)
05/27/2023
06/06/2024
lcmh.com
LAKE CHARLES, LA
500 - 1,000
1952
DAVID DREZ JR
$50M - $200M
Hospital
Related Companies
About Lake Charles Memorial Health System
Lake Charles Memorial Health System is the region's largest not-for-profit, community healthcare system, serving the healthcare needs of Southwest Louisiana. Memorial Health System is locally-owned and operated by a Board of Trustees from the community it serves. The hospital is a shareholder of Voluntary Hospitals of America (VHA), and is fully licensed by the Joint Commission on Accreditation of Healthcare Organizations. CEO Larry Graham joined Lake Charles Memorial Hospital in 2006, bringing more than 30 years of experience in healthcare administration. The only full-service healthcare syst...em in Lake Charles, Memorial was established in 1952. Today, our health system includes 314 licensed beds on our Oak Park acute care campus, 54 beds at our Women's campus, 44 beds at our behavioral health campus and our outpatient clinic serving uninsured and under insured at the Moss Memorial Health Clinic, and over 100 employed physicians and specialists that are a part of the Memorial Medical Group. As the healthcare market leader in the Lake Charles region, our success can be attributed to a dedicated team of over 2,500 employees and 300 staff physicians representing more than 60 specialties and subspecialties, as well as the largest emergency services department and the only trauma center in southwest Louisiana. Memorial has the area's only teaching facility for physicians through the Memorial/LSUHSC Family Medicine Residency Program, and serves as a clinical training site for nursing, medical technology and radiologic technology students through various universities, including McNeese State University.
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