WORKING CONDITIONS 
 Works in office areas as well as throughout the facility and its premises
 Moves intermittently during working hours
 Is subject to frequent interruptions
 Is subject to hostile and emotionally upset residents, family members, visitors, etc.
 Works beyond normal working hours, weekends, and holidays, and on other shifts as necessary
 Is subject to callback during emergency conditions (i.e., severe weather, evacuation, post-disaster)
 Attend and participate in continuing education programs
 Communicates with nursing and other departmental personnel
 Is subject to injury from falls, burns from equipment ,odors etc. throughout the workday, as well as
reactions from dust, disinfectants , tobacco smoke and other air contaminants
 Is subject to pressure from multiple/emergency calls

EDUCATION AND EXPERIENCE 
Must possess, as a minimum, a high school diploma or equivalent. Must have at least one (1) year experience in a 
clerical position, or successfully completed a secretarial science program from an accredited school/college. 

Administrative Functions
 Receive and follow schedule/instructions from your supervisor and as outlined in our established policies 
and procedures.
 Operate paging/telephone system as required
 Answer telephone- determine nature of call and direct caller to appropriate individual or department
 Receive request from within the facility and locate personnel through paging system
 Receive inquiries and release information in accordance with established policies and procedures
 Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call 
personnel, department extensions, key personnel, etc.
 Maintain a current listing if critical residents and/or residents who may not receive phone calls due to their 
condition (may refer such calls to Nurse Supervisor/Charge Nurse)
 Greet visitors, direct to appropriate office and /or resident room
 Give directions/information to visitors, guests, resident sales representatives, etc
 Offer beverages to visitors waiting on administrative personnel, as appropriate
 Monitor presence and location of sale representatives in the facility
 Issue and collect identification badges as representatives sign in/out
 Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
 Report suspicious person/information to supervisor immediately
 Assist with administrative duties as directed (includes typing, filing, posting accounts)
 Receive, sort and distribute mail as directed
 Operate computer, copier, office machines, etc. as directed
 Assist department directors in administrative matters (i.e., typing reports and correspondence)
 Agree not to disclose assigned user ID code and password for accessing resident /facility information and 
promptly report suspected or unknown violations of such to the Administrator
 Report any unknown or suspected unauthorized attempt to access facility’s information system 
 Other related duties and responsibilities that may become necessary or appropriate