Full Job Description

Lafusion Massage & Spa South Tulsa is a small family business under current owner/operator since 2018. We are located in South Tulsa just off of Memorial and 103rd St. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

Work in luxury in one of the best locations in Tulsa with easy access to restaurants and shopping.

Join our team of friendly, engaging, professionals who love the Spa Industry and want to provide our guests with the highest quality experience.

The SPA COORDINATOR is responsible to greet, accommodate and facilitate guest check-in and check-out of spa guests by providing friendly, efficient and effective service. To maintain day-to-day cleaning of the Spa, including removing trash, laundering linens and keeping them stocked in the facility. The spa coordinator will also be trained to answer customer phone calls, collect data from customers, and book appointments into our computer system.

The expected base wage range for this position is: $14.00 - $16.00 per hour.

ESSENTIAL DUTIES, include but not limited to:

• To greet guests with proper salutation and a smile and to offer them a tour of the Spa facility.
• To escort guest to locker rooms explaining services and amenities.
• To clean, maintain, and restock bathrooms, locker rooms, showers and all public areas of the Spa.
• To accommodate guest needs by booking, confirming or changing appointments, as needed.
• To obtain correct guest contact information, including e-mail addresses, and enter it accurately into our booking system.
• To assess and correct any scheduling conflicts, guest challenges or problems and to refer to the Spa Manager, as needed.
• To answer the phone and book appointments and/or relay messages, as needed.
• To effectively offer service upgrades and promotions in order to enhance the guest experience.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High School diploma or equivalent required. Requires basic math and accounting skills and excellent interpersonal skills. Must be computer literate. Prior experience with appointment booking is preferred. Must display knowledge of currently accepted business telephone etiquette. Must have at least 2 years experience working in a service related industry. Cashier, computer, hotel/spa experience preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Must be able to work to deadlines.

PHYSICAL DEMANDS: Stands/walks approximately 70% of shift. Sits at desk approximately 30% of shift. Occasionally required to handle and move objects weighing up to 40 lbs. over short distances. Moderate to heavy use of phones, daily. Walking, standing, bending is required daily and frequently.

Lafusion Massage & Spa is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Hotel/Spa: 2 years (Required)

Work Location: In person