MEMORIAL HOSPITAL OF LAFAYETTE COUNTY

Clay Street – Darlington, WI

JOB TITLE: PCC - Registration

Reports to: Business Office Lead

Position Qualifications:

High School diploma or equivalent

Experience/knowledge of computers, with proficient keyboarding skills

Ability to handle stressful situations

Ability to communicate effectively, with good interpersonal skills

Ability to process documentation with good attention to detail

Ability to project a professional image, with a positive outlook and genuine caring attitude

Ability to maintain confidentiality and exercise discretion

General Responsibilities:

Greet and direct patients and visitors

Handle incoming and outgoing phone calls such as:

o Transferring calls to the correct extensions

o Taking detailed messages and/or conveying detailed messages to caller

Schedules patients in appropriate departments as necessary

Interview/Register patients, and prepare forms for services in an accurate and timely manner

Post daily charges

Handle money received from patients, receipt, and balance cash box on a daily basis

Assist with QA Studies, form development and monthly statistics as they apply to the registration and

admissions area

Perform miscellaneous office responsibilities such as typing, filing, copying, faxing, and any other duties

as needed.

Participate in continuing education to develop and maintain skills that contribute to the overall goals of

the Primary Care Clinics and Memorial Hospital.

Demonstrate the skills and interest level necessary to work with patients of all ages, backgrounds and

dispositions; to include working with various translators.

Ability to work efficiently in a fast paced environment and adapt to changes as they occur.

Equipment to be Used:

Proficiency in the use of computers, telephones, copy machines, FAX machine, paging system and

other equipment as needed to perform job duties.of

Necessary Skills:

Strong organizational skills.

Ability to determine appropriate course of action while considering the departments work priorities.

Display a high degree of emotional maturity, while keeping difficult situations in their proper

perspective.

Physical Demands:

Requires functional vision and hearing

Requires ability to sit for long periods of time

Requires manual finger dexterity and hand-eye coordination

Must be able to function in an office setting with background noise and distractions

Requires clear verbal communication

Mental Demands:

Mentally able to create and/or maintain a positive work environment, demonstrating the ability to

adapt and remain flexible when dealing with a variety of people and situations.

Mentally able to demonstrate emotional stability and personal maturity in the performance of

assigned job duties.

Mentally able to resolve problems, handle conflicts, and make effective decisions under pressure

Mentally able to gain new skills and knowledge necessary for performance on essential job functions

Mentally able to give, receive and analyze information

Mentally able to effectively communicate, providing verbal feedback and written documentation in a

professional manner

Employee Responsibility in an Emergency:

As an employee of Memorial Hospital of Lafayette County, you are expected to respond to emergencies

involving the safety of patients, other employees, visitors and the facility. This includes the ability to assist

with a possible evacuation of facility if that has been deemed necessary.

Management Statement:

This job description is not intended to be all inclusive. The employee will also perform other reasonable job

related duties as assigned by the supervisor and/or other management personnel. Management reserves the

right to change job responsibilities, duties and hours as needs prevail. This document is for management

communication only and not intended to imply a written or implied contract of employment.