Bakery/Coffee Shop Manager

Ladurée Soho LLC

: Various, New York Metro Area – In Person

: VP of Operations

: Exempt

: Full Time

Founded in Paris and for 160 years, Ladurée has been the reference in luxury tearooms and restaurants. Our success is dependent upon our passionate and proud team members. The Maison’s extensive global development around the world showcases the drive and professionalism of every member of our team.

Our values reflect the spirit and personality of the Ladurée Maison. They symbolize the qualities we expect in our employees, and that we aim to instigate in our day-to-day practice. In all of our interactions with partners and customers all over the world, these values ensure that we continue to exhibit the operational excellence and growth the Maison is known for.

Professionalism | Excellence in Service | Passion | Innovation

POSITION SUMMARY

The Store Manager oversees the day-to-day operations of the storefront and is skilled at maintaining high standards of food and drink quality, customer service, and operations. The ideal candidate is an excellent manager and coach with strong organizational and administrative abilities. The Store Manager is responsible for supporting, managing, and developing all team members to exceed business goals.

DUTIES AND RESPONSIBILITIES

Financial Performance & Operational Excellence

• Accountable for the P&L of the business unit from revenue targets, food and beverage cost of goods, waste, controllable costs and personnel costs. Have full awareness and a proactive approach of managing actual vs. targets.
• Ensures excellent maintenance, organization and cleanliness of all service areas at all times. Timely reporting and correction of any issues observed.

· Forecasts sales and then determines weekly schedules. Prepares and submits weekly time sheets to payroll. Collects and distributes paychecks.

· Monitor inventory and replenish stock. Adjust pars to eliminate waste and avoid 86'ing items.

· Track sales against budget, execute strategies for increasing sales, while maintaining constant communication with the team. Manage and track voids, discounts and any financial inconsistencies.

· Submits weekly schedules for storefront that supports a great service experience while remaining fiscally responsible to budgeted targets.

• Oversees that the venue is compliant with all federal, state and local laws and regulations notably Health & Safety and Hygiene, and company policies.
• Ensure team members are utilizing all operational / training materials. Maintain and enforce daily checklists, including but not limited to: daily logs, temperature logs, FIFO, deep clean tasks and AM / PM checklists.
• Oversee all menu changes and ensure they are properly implemented.
• Works cross-functionally with Operations, Marketing, Corporate Orders / Events and Customer Service to ensure Ladurée meets and exceeds company goals

· Track sales against budget, execute strategies for increasing sales, while maintaining constant communication with the team. Manage and track voids, discounts and any financial inconsistencies.

· Meet direct supervisor on a weekly basis and attend monthly Operations meetings.

Talent Management & Development

• Ensures that operational and training standards are consistently followed and executed by the entire retail team. Supervises staff, ensuring that correct procedures, methods of service, conduct and grooming policies are followed.
• Responsible for hiring, onboarding and training all new employees on standards, policies and procedures for the storefront. Directs all evaluation and termination of staff.
• Facilitates effective & timely communication between all storefront employees.
• Confirms that all guest and employee concerns are reviewed and resolved in a timely manner.

· Handle payroll and scheduling. Anticipate schedule changes based on needs and seasonality and ensure all staffing needs are met while meeting the budget. Manage attendance and call outs.

Customer Services

· Demonstrate a commitment to service by prioritizing the guest experience.

· Ensure smooth day to day operations of the storefront. Foster and promote a strong work culture and uphold brand service standards.

· Monitor, measure, respond and correct any incorrect customer interactions with designated storefront.

· Coach, guide and support team to provide exceptional customer experience.

General Responsibilities

• Storefront Manager demonstrates positive leadership characteristics and actively leads by example to teach skills that will elevate the guest experience and inspire team members to meet and exceed their goals.
• Reviews, communicates and follows the Ladurée Guidelines.
• Maintains knowledge of local competition and general industry trends.
• Works as part of a team and provides help and support to all fellow team members.

QUALIFICATIONS & EXPERIENCE

• Minimum 3 years previous retail experience in a management role within food service
• Experience with all aspects of operations, and sales including budgeting, expense management, inventory, payroll and labor costing, staffing, and P&L management.
• Practical knowledge of the job duties of all supervised employees
• Must be organized, self-motivated, and proactive with a strong attention to detail
• Excellent communications skills
• Strong leadership skills

· Proficient with computer (Microsoft Office) and restaurant POS systems (Toast, OpenTable, Grubhub, TripleSeat, etc.)

· On occasion, may be required to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend, ascend or descend stairs; reach and grasp objects.

· Languages: Spanish and French recommended

Additional Essential Requirements

· Must be able to work evenings, weekends, and holidays as per the needs of the business

· Must have New York Food Safety Protection Certificate

· Must be able to work onsite at all times.

· Must have valid US work authorization.

COMPENSATION & BENEFITS

· Competitive base salary commensurate with experience

· Bonus Potential

· Healthcare Insurance (Medical, Dental and Vision)

· Paid Time Off and Sick Days

· Generous employee discount

Ladurée USA, Inc. is proud to be an Equal Opportunity Employer that is committed to promoting diversity, inclusion and equity. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We continue to work towards creating a workplace that represents the diversity of our clients and our communities. We welcome and will consider all applications regardless of race, nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age status as an individual with a disability, or any other legally protected characteristics.

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Disclaimer

While this is intended to be an accurate reflection of the current job, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person